SUMMARY:
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POSITION INFO:
The individual in this role will assist with the following functions:
- Driving debtors’ collections to meet required branch targets
- Facilitate the resolving of customer disputes and queries
- Building and maintaining good customer relations
- Collaborating with sales departments to drive the collections from customers
- Minimize the provision for bad debts and bad debts written off in the branch
Performance:
- Allocation of debtor’s collections to ensure the monthly collection targets are met by inspecting the daily bank statements, bank recons and liaising with customers on a daily basis to ensure remittances are received for payments received
- Managing minimizing the provision for bad debts by ensuring that, where possible, all long outstanding amounts (older than 3 months) are collected from customers. The management of customers complying with their agreed-payment terms also needs monitoring to ensure that terms are complied with, else issuing stop supplies on their accounts and notifying management in order for letters of demand to be issued
- Resolving customer queries and disputes by communicating with customers regularly and providing them with supporting documentation as requested i.e. invoices, statements etc. Continued dedication to customer satisfaction and service excellence will be key
- Collate and follow up on weekly disputes list for interdepartmental queries
- Compiling accurate monthly debit order files and submission to National
- Capturing of journal entries from interbank transfers for approval by Manager
- Ensure proper and timeous communication with and responses to requests for information
- Establish and maintain good customer relations and assist with difficult accounts by attending meetings with customers and reconciling the account
- Ensure accurate completion and submission of new credit applications for new customer accounts to be comprehensively vetted
- Assist the Commercial Manager with timeous and accurate information, recons and documentation as requested
- Ensure compliance in area of responsibility to statutory regulations pertaining to good corporate governance
- Ability to encourage, develop and implement operational innovation
Requirements:
- Minimum Grade 12 or equivalent qualification and other appropriate job-related work course
- Minimum of 5 years’ experience in similar position
- Experience working on the Kerridge System and Credit Control
- Code EB / 8 driver’s licence
- Must have managed a total debtor’s book of R10m
- Ability and suitable experience in compiling reports utilising and analysing various data sources and to present it in a user-friendly format
- Strong financial / numerical ability
- Must be proactive; ability to prioritize and successfully complete multiple tasks timeously; ability to see a project through from start to finish
- Very organized and structured approach to completion of tasks; strong focus on attention to detail and accuracy
- Ability to interact with senior management
- Excellent communication skills with people at all levels in an organization and external customers
- Must have excellent work ethic – honest, reliable, hardworking, dedicated, takes pride in work carried out
- Must be computer literate and have advanced / expert skills in MS Outlook, Word and Excel
- Fostering of long-term partnerships / relationships with key clients, suppliers
Please consider your application unsuccessful should you not receive a response within two weeks of applying.
