Desktop Engineer Junior

Recruiter:

Data Centrix

Job Ref:

JHB006449/Lerat

Date posted:

Friday, September 20, 2024

Location:

Capetown, South Africa

SUMMARY:
Our Client in Cape Town is looking for a Junior IT Desktop Engineer with 2 to 3 years experience to join their team. This permanent opportunity will afford you the chance to expand your career and apply your creative thinking and share ideas on improvements.

POSITION INFO:
Requirements

Matric
IT Experience Qualification Essential
Drivers License essential

Key Responsibilities

Provide technical support for users, addressing hardware, software, and network issues.
Respond to, manage, and resolve helpdesk tickets in a timely manner.
Troubleshoot system errors, connectivity problems, and application.
Install, configure, and maintain computer systems, peripherals, and software.
Assist with user account management, including password resets and access.
Document issues and resolutions to maintain accurate records of support activities.
Escalate complex issues to higher-level support when necessary.
Provide on-site or remote after hours assistance as required.
Ensure users are informed of the status of their requests and deliver excellent customer service.
Stay updated on IT best practices and emerging technologies to improve support services and help drive efficiency.

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