Desktop Support Technician ( Client Based)

Recruiter:

Nambiti Technologies

Job Ref:

JHB002066/YS

Date posted:

Thursday, June 23, 2022

Location:

Pretoria, South Africa

SUMMARY:
Our client based in Pretoria is looking for Desktop Support Technicians with 2 years Desktop Support experience

JOB DESCRIPTION:

Qualifications

Diploma or equivalent qualification in ICT
A+ Certified (No expired certificates will be accepted )
N+ Certified (No expired certificates will be accepeted )

Duties

Handle all logged calls accurately and timeously as per Service Level Agreements
Conduct trouble shooting on all queries referred by the ICT Service Desk
Analyses reported problems and implements appropriate solutions and escalates unresolved issues
Resolve the roots causes of incidents and deploy effective workarounds
Timely identify, diagnose, and resolve problems
Resolve problems as underlying causes are identified and corrected
Provide error control and record error solutions
Identify underlying problems associated with the corresponding incidents that have occurred
Identify suitable workarounds that provide staff with service improvement while a more permanent solution is sought
Analyses urgency and the resources required to effect temporary or permanent solutions to the problems

NB: Only candidates who meet he above requirements will be contacted.

Closing 8 July 2022

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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