Customer Despatch Operator Driver
One of our clients based in Salt River Cape Town is looking for a Customer Despatch Operator to join our team and deliver first class customer service to our new and existing customers.
Key responsibilities:
· Provide accurate information when providing customers with service quotations and ensure we provide reliable and trustworthy customer service
· Follow clear instructions and guidelines for receiving and dispatching client orders
· Identify and understand customer needs to provide a high quality of service
· Communicate professionally with customers via telephone and E-mail for purposes of updating customers of the status of their orders
· Directing customer calls to the correct department
· Updating of customer payments received in our accounting package
· Escalate any queries, complaints to the relevant team member to ensure the client query is handled and resolved in a timely manner
· Ensure action is taken to increase customer retention, loyalty and maintain Roemer's very credible reputation
· Capture Sales Orders and process Invoices accurately
· Complete deliveries twice a week
· Understand and adhere to the company and department standards, policies and procedures with regards to Consumer Protection Act and Occupational Health and Safety
· Adhere to procedures to promote a culture where customers are treated fairly and are properly informed
· Pro-active problem solving and decision-making skills
· Teamwork
Required Skills and Experience:
- Microsoft Outlook, Excel & Word 2010 or current
- Omnia Accounting system (or similar)
- Processing Sales Orders
- Processing Invoices
- Completing Inter Account Transfers
- Billing Queries
- Stock queries
- Customer contact capturing
- VAT calculations
- Call handling on PBX
- Have a Code 8 driver's license
- Calculator, Callipers, Ruler
