DevOps and Service Consultant

Recruiter:

Jordan HR

Job Ref:

JHB006142/H

Date posted:

Tuesday, August 9, 2022

Location:

Pretoria, South Africa

Salary:

Hourly

SUMMARY:
Contract Ending : December 2024
Hybrid - Home, Midrand, Pretoria

Solving and assisting with permission issues on the platform
Executing standard service requests (service user lifecycle etc.)
Operating platform specific ops projects (no code changes)
Owning the Customer Experience (close collaboration with business departments)
Taking the BMW Platform User Documentation to the next Level
Compiling of user and operational manuals
Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
Enhancing and editing process documentation
Ability and willingness to coach and give training to fellow colleagues and users when required
Ability to resolve 2nd level incidents within the Data Analytics Platform (could entail basic code changes)
Close collaboration with 3rd Level Support/Development and SaaS vendor teams

JOB DESCRIPTION:

IT Service Management (according to ITIL), 2nd Level Support
High Customer Orientation
Strong understanding of Problem, Incident and Change processes (PIC)
Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
Flexible communication on multiple support channels (ITSM, Teams, email)
Precise and diligent execution of ops processes
A technical background in operating and supporting IT Platforms

Working OnCall Duty

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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