Dialer Manager

The main purpose of the role is to Execute and manage dialer strategy for defined verticals/multiple teams to ensure campaigns are penetrated optimally to meet new vertical strategy and client scorecard parameters.

Ensure individual attainment of minimum (defined) dialer performance contribution to required vertical and/or principal portfolio/s

• Key responsibilities:
• Dialer Systems
• Noble University
• Daily performance Metrics
• Connects, RPC, Penetration, Spin rates.
• Telephone and Media Cost
• Call, SMS, Email, WhatsApp, AVM
• Enhancements
• Call Strategy
• Media Strategy
• Lead Quality
• Daily Reporting
• Best time to call, best number to call, Account and Telephone number
  frequency, Recycle rules
• Automation of systems
• Automation of campaign building from CRM into Dialler
• Maintaining of the PBX
• Outbound CLI maintenance
• Creating of IVR and call flow process.
• Dialler setup and integration with CRM