Digital Chat Consultant

SUMMARY:
A leading HealthTech platform company with a culture based on strong values, accountability, collaboration and no politics is looking for a Digital Chat Consultant. The company is a thriving and growing company that rewards great performance and offers wide and varied growth opportunities.

POSITION INFO:
The purpose of the role is to facilitate client migration through digital chat support by resolving issues, providing solutions, and ensuring a seamless transition with professional service.

Duties will involve:

• Assist clients with migration through digital chat support, providing guidance and resolving inquiries.
• Build strong client relationships through continuous consultation and high-value interactions.
• Manage and respond to inquiries via digital chat and messaging platforms.
• Document client interactions, issues, and resolutions in the CRM system.
• Troubleshoot and escalate complex issues when necessary for efficient resolution.
• Collaborate with internal teams to ensure a seamless client experience.
• Maintain professionalism and meet performance targets, including response time and customer satisfaction.

• National Senior Certificate (Matric), but relevant tertiary qualification preferred.
• 1+ years in client service or chat support in the healthcare and/or information technology sectors is a plus but not required.
• 1+ years building strong and trusted business-level relationships with clients.
• 1+ years administrative experience
• 1+ years experience coordinating third parties
• Proficiency in English, and preferably also in Afrikaans
• Professional telephone manner
• Proficiency in Excel/Google Sheets would be an added advantage