Documentation Controller

SUMMARY:
Exciting Opportunity: Documentation Controller – Stellenbosch

Are you an organized, detail-driven professional looking to make an impact in the logistics industry? Our client, a well-established logistics and transport solutions company based in Stellenbosch, is seeking a Documentation Controller to join their operations team. If you thrive in a fast-paced environment and enjoy ensuring seamless shipment processing, this role is for you!

POSITION INFO:

Your Key Responsibilities:

• Accurately capture consignee instructions in the system.
• Ensure final file covers are received before vessel sailing.
• Manage a minimum annual volume of 600 containers (complexity dependent).
• Submit shipping instructions to shipping lines before the deadline.
• Prepare, process, and submit essential documents like PPECB’s, Phyto’s, Certificates of Origin, Cargo Dues, EUR 1’s, and Form A’s, in compliance with legislation.
• Assist clients in updating shippers, contacts, and instructions on the system.
• Keep systems updated and accurate at all times.
• Log costs, delays, and important shipment notes in the system.
• Complete invoice details and Form 7s within 30 days of vessel departure.
• Report documentation or client-related concerns to management.
• Collaborate with various internal departments to resolve flagged issues.
• Work directly with clients to ensure all required documents and information are received.
• Communicate with third-party service providers for smooth operations.
• Handle client queries efficiently, ensuring a seamless documentation process.

What You’ll Need to Bring:

• Grade 12/Matric (essential).
• Diploma in Logistics or Supply Chain Management (preferred).
• Minimum of 2 years experience in Freight Forwarding & Logistics (exports).
• Ability to work under pressure and meet deadlines.
• After-hours availability is a must.
• Proficiency in Google Workspace, Excel, and Inttra.
• Strong organizational and communication skills.
• Ability to collaborate with multiple stakeholders across departments.