Donor Registry Coordinator (BSc Graduate)

SUMMARY:
We have an exciting opportunity, ideally for an organised and administrative BSc Graduate with 2 years' work experience, to join an NPO and kickstart a fulfilling career as a Donor Registry Coordinator. The successful candidate will support transplant centres in SA through donor search and selection.

NOTE: Please apply online. Due to large volumes, we are unable to consider direct applications via Whatsapp or email.

POSITION INFO:
Requirements:

It is not expected that the successful candidate will necessarily have experience / competency in all the areas highlighted below.

• Relevant Bachelor’s Degree (or equivalent) or relevant vocational training.
• 2 plus years work experience, working in a high-pressure environment.
• Experience of working with large database/CRM systems.
• Ability to work in line with POPI and with an understanding of donor and patient confidentiality.
• Willingness to travel on occasions for training and workshops, both nationally and internationally.
• Own transport and valid driver's license.

• Screen and categorize incoming e-mails from South African Transplant Centers and Registry Search Coordinators.
• Enter new search requests into the Hap-E Search software if the Transplant Center is not enabled.
• Relay information about ongoing searches to the relevant registry coordinators.
• Support transplant center coordinators with special requests or missing information.
• Obtain and document invoicing information where applicable.
• Provide pro forma invoices to obtain medical aid authorization.
• Ensure medical aid authorization is obtained before donor workup or activation requests.
• Facilitate workup communication between the international registry and relevant parties, ensuring updates throughout the process.
• Request and obtain import/export permits and customs clearance as required.
• Organize courier services if not provided by the international registry.
• Assist with cryopreservation requests and ensure adequate handling of unused products.
• Follow up after transplantation to assess customer satisfaction.
• Collect and report information related to serious adverse events if necessary.
• Support new users with registration and provide training on the registry software.
• Assist with donor center activities, including arranging free family typing and resolving any complaints.
• Assist in creating and maintaining departmental procedures, ensuring compliance with all relevant regulations.
• Engage in quality assurance, service improvement projects, and regular supervision with the Head of Medical.
• Stay informed of developments in stem cell donation and comply with health, safety, confidentiality, and data protection policies.