Donor Request Coordinator

SUMMARY:
We have an exciting opportunity for an organised BSc Graduate with min 3 years' experience in the medical field to pursue a meaningful, impactful position and join an international NPO as a Donor Request Coordinator to support the coordination of stem cell donations with unrelated donors.

POSITION INFO:
Requirements:

• BSc Degree in Biomedicine / Genetics / Other Medical Fields
• 3 - 5 years work experience, working in a high pressure environment.
• Strong attention to detail and sense of urgency.
• Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
• Experience of working with large database/CRM systems.
• Own car and valid driver's license.
• Strong management skills (previous experience as a line manager desirable but not essential)
• Willingness to become acquainted with, and understand, a very specific discipline/branch of medical science.
• Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
• Willingness to travel on occasions for training and workshops, both nationally and internationally.
• Ability to work in line with POPI and with an understanding of donor and patient confidentiality.
• Ability to think strategically and creatively regarding long-term development plans.
• Ability to produce high quality written reports.
• Ability to analyse large sets of data

• Coordinate bone marrow and peripheral blood stem cell donations, ensuring donor preparation, informed consent, and medical eligibility evaluation.
• Manage donor medical assessments, documentation, and communication with national and international coordinators, including scheduling transport and obtaining permits.
• Collaborate with hospital collection centers, specialist couriers, and finance teams to ensure adherence to global standards, timelines, and contract terms.
• Address quality incidents, adverse events, and complaints while contributing to policy development and process improvements.
• Stay updated with developments in stem cell donation and ensure compliance with all medical standards, regulations, and operating procedures.