SUMMARY:
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POSITION INFO:
Job Purpose:
The role is firstly responsible for the sanitation and maintenance of draught equipment. The role is secondly responsible to attend to call outs within SLA timeframes.
PERSON SPECIFICATION
Qualifications & Experience:
1.Relevant Qualifications.
2.Technical experience i.e. refrigeration/electrical/mechanical.
3.Valid Driver’s License.
4.Customer service experience.
Skills & Knowledge Required:
1.Good knowledge of operational geographical area of operation
2.Excellent knowledge of dispense equipment.
3.Excellent knowledge of mechanical and electrical principles.
4.Attention to detail.
5.Able to work under pressure.
6.Deadline orientated
7.Interpersonal relationships.
Personal Attributes:
Written Communication
The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organisation and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience.
Verbal Communication
The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience.
Conflict Management
The ability to effectively manage and resolve conflict situations in the workplace.
Interpersonal Sensitivity - The ability to demonstrate an awareness of how others feel and its empathetic towards the needs and feelings of others.
Teamwork
- A genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively.
- Drive and Commitment - The ability to set and achieve the highest possible standards of performance for oneself. Portrays a strong bias towards action.
- Tenacity - The ability to stay with a position or plan of action until the desired objective is achieved or it is no longer reasonably attainable.
- Persuasiveness - The ability to communicate in a convincing manner and to influence people.
- Planning, Organizing & Controlling - The ability to establish courses of action for self and/or others to ensure the efficient completion and control of work.
- Task Structuring - Plans, prioritizes and structures own work, seeks closure, achieves own objectives and manages own time.
- Judgement - The ability to evaluate information, carefully consider a wide range of possibilities and display logical reasoning.
- Implementing Decisions - The ability to follow through on decisions and to take responsibility for the implementation thereof.
- Adaptability - The ability to maintain effectiveness when changes in the work environment take place.
- Motivation and Work Ethic - Must show enthusiasm and commitment in order to continually contribute towards maintaining standards of excellence. Must display a concern for fairness and justice. Must display high levels of integrity.
- Problem Solving & Decision Making - The ability to take initiative in routine decision-making and problem-solving situations is essential in order to make objective judgments. Must be able to cope with any problems and challenges.
JOB SPECIFICATION:
The main tasks and responsibilities associated with the position are listed below. This is not an exhaustive list of tasks and responsibilities and any other tasks and/or responsibilities that could be reasonably expected for the position may be required.
Key Performance Areas (KPA’s)
- Maintain and sanitize draught equipment.
- Sanitation of draught equipment at outlets within a designated area.
- Continuous maintenance and general upkeep of draught equipment to maintain stringent quality levels in trade, as well as to reduce downtime and prevent callouts.
- Attend to callouts when on standby with in SLA requirements.
- Deliver glassware.
- Quality of 95% achieved.
- Minimum car stock variance.
- Jobs closed daily.
- Management of car stock.
- Manage car stock to ensure minimum variances and enough stock to deliver quality service.
- Submit stock orders timeously.
- Ensure all administrative documents are completed when stock is return and/or given to team member.
- Minimal stock variance.
- Ensure administrative documentation are upkept.
- Submission of job cards daily on CallRunna.
- Update outlet record boards with in the prescribe manner.
- Ensure that vehicle inspection is done once a week and submitted to the Operations Administrators.
- Administrative documentation is up to date.
- Working conditions: Field based, extensive traveling will be required.
