Duty Manager

SUMMARY:
Our Client is looking for a Duty Manager to join their team

POSITION INFO:
Area: Franschhoek, Cape Town

Overview: We are seeking a dynamic and experienced Hotel Duty Manager to join our client’s prestigious wine estate, renowned for its sophisticated luxury accommodation and 5-star guest experiences. As the Hotel Duty Manager, you will play a pivotal role in ensuring the seamless operation of our client’s hotel, maintaining the highest standards of service, and upholding their reputation for excellence in hospitality.

Key Responsibilities:

1. Guest Experience Management:

• Ensure guests receive exceptional service from arrival to departure.
• Handle guest feedback and resolve any issues promptly and professionally.
• Anticipate guest needs and maintain a proactive approach to enhancing their experience.

• Supervise daily hotel operations to ensure smooth functioning of all departments.
• Coordinate with housekeeping, front desk, F&B, and maintenance teams to maintain high standards.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.

• Lead and motivate a diverse team of hotel staff, fostering a positive work environment.
• Provide coaching, training, and development opportunities for team members.
• Ensure all staff adhere to company policies and procedures, maintaining professionalism at all times.

• Monitor and control hotel expenses and ensure budgetary guidelines are followed.
• Maximize revenue through effective upselling techniques and yield management strategies.
• Collaborate with the sales and marketing team to promote hotel services and packages.

• Ensure compliance with health, safety, and security regulations.
• Implement emergency procedures and maintain a safe environment for guests and staff.
• Conduct regular audits and inspections to uphold standards of cleanliness, safety, and hygiene.

• Oversee the planning and execution of events and special occasions hosted at the hotel.
• Coordinate with event organizers, ensuring all arrangements meet guest expectations and specifications.

• Proven experience as a Duty Manager or similar role in a luxury hotel environment.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Exceptional communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Knowledge of hotel management software (PMS) and MS Office proficiency.

• Relevant certifications in hospitality management or equivalent experience.

• Flexibility to work evenings, weekends, and holidays as needed.
• A passion for delivering unparalleled guest experiences and a commitment to excellence.