Duty Manager

SUMMARY:
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POSITION INFO:

Duty Manager – 5-Star Luxury Hotel

A 5-star hotel in Cape Town is seeking an experienced Duty Manager to oversee daily operations and ensure an exceptional guest experience. This role requires strong leadership, problem-solving skills, and a passion for hospitality.

Key Responsibilities:

• Oversee the hotel’s daily operations, ensuring smooth and efficient service.
• Provide visible leadership during shifts, addressing guest needs and resolving any issues.
• Supervise and support all departments, maintaining high service standards.
• Monitor and enforce hotel policies, procedures, and health and safety regulations.
• Assist in handling guest complaints and feedback professionally and efficiently.
• Support front office operations, including check-ins, check-outs, and VIP guest services.
• Conduct inspections of public areas, guest rooms, and back-of-house operations.
• Manage emergency situations, ensuring guest and staff safety at all times.
• Liaise with department heads to improve overall hotel performance and guest satisfaction.

Requirements:

• South African ID.
• Minimum 2-3 years’ experience in a duty manager role within a 5-star hotel.
• Strong problem-solving, leadership, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• Strong knowledge of front office, housekeeping, and food & beverage operations.
• Experience handling guest complaints and conflict resolution.
• Willingness to work shifts, weekends, and public holidays as required.

To Apply:

Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.