Duty Manager

SUMMARY:
Are you passionate about luxury hospitality and creating extraordinary guest moments? We are looking for a highly motivated and service-driven Duty Manager to join our award-winning 5-star hotel in Cape Town. This is a key leadership role responsible for overseeing the daily operations of the hotel, ensuring that every guest receives the exceptional service and attention to detail expected of a luxury establishment.
As the face of the hotel during your shift, you will lead with confidence, act with integrity, and inspire excellence in your team. If you thrive in a high-performance environment and take pride in delivering personalised guest experiences, we invite you to apply.

POSITION INFO:

• Oversee the day-to-day operations of the hotel, ensuring all departments function seamlessly and efficiently
• Act as the senior leader on duty, representing hotel management and handling all operational decisions during assigned shifts
• Ensure that guests are welcomed warmly, attended to promptly, and that their expectations are exceeded at every stage of their stay
• Respond professionally to guest feedback, complaints, and service recovery situations, resolving issues with discretion and urgency
• Coordinate with housekeeping, front office, food & beverage, concierge, and maintenance to uphold the highest standards across the property
• Supervise and mentor junior managers and staff, promoting a culture of excellence, accountability, and teamwork
• Conduct detailed handovers and communicate operational updates with senior management and department heads
• Monitor health and safety, guest security, and emergency procedures during shifts
• Uphold and reinforce all brand standards, service protocols, and quality assurance initiatives

• Proven experience as a Duty Manager, Front Office Manager, or similar leadership role within a 4- or 5-star hotel environment
• Strong operational understanding of luxury hospitality, guest engagement, and service delivery
• Excellent leadership, decision-making, and conflict resolution skills
• Professional and polished communication, both verbal and written
• Well-groomed, confident, and able to remain calm under pressure
• Knowledge of PMS systems (e.g., Opera, Protel) and basic financial reporting is advantageous
• Flexible to work shifts, weekends, public holidays, and assist during peak seasons
• Hospitality qualification or diploma preferred

• Be part of an internationally recognized 5-star hotel known for excellence and guest satisfaction
• Work in a collaborative, dynamic, and inclusive team environment
• Opportunities for career growth and professional development within a luxury brand
• Competitive salary, service charge benefits, and employee wellness perks
• Spectacular location in the heart of Cape Town with breathtaking views and exclusive clientele