Duty Manager

Recruiter:

Proactive Recruitment

Job Ref:

CPT000022/LVDM

Date posted:

Friday, July 8, 2022

Location:

Franschhoek, South Africa

SUMMARY:
A luxury 5-star property in Franschhoek is looking for a Duty Manager. You will excel in this role if you are an efficient, solutions-driven individual, who enjoys fast-paced and constantly changing challenges. With a passion for exceptional service whilst maintaining a high degree of operational delivery, no problem is too much trouble in your environment.

JOB DESCRIPTION:

EXPERIENCE & SKILLS:

Minimum of 3 years Duty Manager or Assistant Hotel Management experience
Previous 5* Hotel experience would be advantageous
Computer skills including proficiency in the use of Protel and MS office, including e-mail and internet.
Process excellence and service delivery
Sustainable quality and attention to detail
Innovation for results
Initiative and change agent
Teamwork, cross-organisational collaboration and building high-performance teams
Managing uncertainty (ambiguity) and adaptability

INHERENT REQUIREMENTS:

Grade 12- Matric Certificate
Tertiary qualification in Hospitality or Hotel Management
Valid Driver’s license
Ability to work shifts including night shift.
Personal and professional integrity of the highest standard
Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
COVID – 19 vaccination mandatory
Preference will be given to candidates from Franschhoek and neighbouring areas

MAIN RESPONSIBILITIES:

Facilitate a seamless stay for guests through the planning of the guest journey and making contact with guests during their stay for updates/feedback
Deal with and or escalate guest challenges/complaints
Monitor guest feedback received on check-out and digital platforms and drive feedback via social media platforms
Ensure that all guest-facing teams maintain a professional and polished look by adhering to the company dress code
Enforce a zero-tolerance disciplinary code
Work closely with Finance and Reservations teams
Drive Guest feedback to the relevant teams and follow up/schedule training on challenging feedback
Communicate occupancy changes to all departments
Training on Front Office Procedures / SOP’s
Driving PIT check procedure (Pre/In/Post) and managing guest profiles and preferences obtained through central reservations upon check-in/out
Manage the monthly reconciliation of Front Office External Supplier Accounts (external airport transfers etc.)
Manage O-status (zero balance) and Management Accounts, the stationary and Front Office budgets
Minimize waste and control resources within your department
Managing the Front Office floats (reception and “Forex”)
Ensure, enforce and maintain Health and Safety standards

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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