Duty Manager / Lodge Manager

 

Recruiter:

Dream Hotels and Resorts

Job Ref:

1866019144

Date posted:

Saturday, March 19, 2022

Location:

Pietermaritsburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

A quint safari site, tailored to suit our guests’ unique game preference ; choices range between rustic a-frame, rondavels, or their own private lodge…to oversee the wellbeing of our guests during their visit with us, maintain a high level of host presence and ensure the overall smooth running of the resort …

Duties

  • Oversee Front Desk
  • Supervise Front Desk staff
  • Assist with scheduling of Front Desk staff
  • Guest Check In and Check Out
  • Assist in making shuttle bookings
  • Ensure high level of customer service is maintained
  • Maintain clean and tidy appearance of staff
  • Assist with cash, credit card and debit card payments when necessary
  • Ensure a strong host presence at all times
  • Deal with complaints efficiently & professionally. Ensure suitable solutions to keep guests satisfied
  • Assume responsibility for the running of the Lodge in the absence of senior management
  • Ensure all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or General Manager

 

Advantageous :

Maintenance exp would count in your favour

Previous exp of walking through the camp to ensure guests ‘safety

 

Qualifications

  • Grade 12
  • 3-5 years relevant front of house or related experience
  • 3 years solid customer service experience

 

I am looking for someone with a sound self-confidence and who is wearing his / her smile with pride

 

What a great position is this…! Is this you?

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Lodge Anchor / Duty Manager
Location: Sabi Sands
Salary: Monthly
5* Game lodge in Sabi Sands is looking for a lodge Anchor / duty manager. The main purpose of this role is to receive and host guest in line with Service Standards and SOP’s.
5 days ago


Duty Manager
Location: Plettenberg Bay
Salary: Monthly
Luxury 5* lodge in the Garden Route (Plett / Knysna area) is looking for a duty manager. This position is ideal for a hands-on, service-oriented hospitality professional ready to play a key role in maintaining the high standards of a leading five-star property.
1 day ago


Host (Duty Manager)
Location: Cape Town
Salary: R10 000
Join a World-Class 5-Star Hospitality Company!Are you passionate about guest experience, hospitality excellence, and leading from the front? A prestigious 5-star Hospitality Management Company is looking for a charismatic and service-driven Host (duty manager) to ensure smooth daily operations and create unforgettable guest moments.CPT | Onsite | Permanent | R10 000 - R15 000
3 days ago


Front Office Duty Manager
Location: Polokwane
Salary: R12k - 15k per month
Front, Office, duty, manager,
3 days ago


Duty Manager
Location: Cape Town
Salary:
A world-class, ultra-luxury hotel in Cape Town is seeking a well-groomed, guest-centric duty manager to join their leadership team. The ideal candidate is polished, confident, and experienced in five-star hospitality, with a strong focus on guest satisfaction and operational excellence.Location: Cape TownPosition Type: Full-time (shift work, including weekends and public holidays)
12 days ago


Front Office Duty Manager
Location: Polokwane
Salary: R12k - 15k per month
Front, Office, duty, manager,
12 days ago


Duty Manager
Location: Cape Town
Salary:
Staff SupervisionOverseeing teams: Manage and supervise employees during their shifts, ensuring smooth operations.Staff allocation: Assign tasks and responsibilities based on workload, ensuring proper staffing levels.Training & Development: Provide support and guidance to new or less experienced team members.2. Customer ServiceHandling complaints: Address and resolve guest or customer complain...
13 days ago


Duty Manager
Location: Cape Town
Salary:
Job Overview:The duty manager acts as the senior manager on duty, responsible for overseeing hotel operations during assigned shifts. This role ensures that guest services are delivered to 5-star standards, hotel policies are followed, and all departments operate smoothly. The duty manager handles guest complaints, coordinates emergency situations, and acts as the point of contact for staff and VI...
13 days ago


Duty Manager
Location: Franschhoek
Salary: MR Monthly
Our Client is looking for a duty manager to join their team
16 days ago


Duty Manager
Location: Grahamstown
Salary: Monthly
Luxury lodge close to Grahamstown is currently looking for a duty manager.
18 days ago


Create a free job alert for Duty Manager / Lodge Manager in Pietermaritsburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions