E-Commerce Administrator

E-COMMERCE ADMINISTRATOR

The E-commerce administrator acts as the point of contactact to all online retail customers, and provides administration support to the online merchandise manager, and should demonstrate the following characteristics:

• Well-presented, well-spoken with a good command of the English language

• Personally identify with and demonstrate the Group values which are:

                        o Passion

                        o Ownership of responsibilities

                        o Performance-driven

                        o Open and honest dialogue

                        o Customer-focused

                        o Willingness to learn

                        o Positive attitude even under pressure

                        o Willingness to help and go the extra mile                

• Be able to deal with instructions from multiple sources and understand how     to prioritise and action these instructions

• The above characteristics will be part of what will make the candidate             successful in this role

Responsibilieties

Online Stock Management:

• Update daily stock files and send to relevant retail customer, whether digital     or via email

• Analyse retail customer weekly sales reports to identify out of stocks that         need to be replenished

• Communicate out of stock items to planners and ensure replishment orders     are placed

• Daily maintenance of customer load sheets in excel and update all data           relating to stock on hand, barcodes, descriptions, SKU numbers, image           links and pricing ( cost and retail)

• Download and/or immediately check Purchase orders received to ensure         stock is available, the price is correct and the delivery date is realistic

• Once the purchase order is checked, email same to the online Account Head     in Troyeville

 Communication:

• Resolving customer queries by initiating solutions

• Daily communication with retail planners and buyers and Online                     Merchandise Manager regarding errors, stock availability and replenishment     orders

• Internal communication between the team in Dunkeld and the team in             Troyeville with regards to new purchase, delayed containers and pricing           changes.

• Ongoing communication to the Online Merchandise Manager with regards to     obstacles preventing orders being fulfilled

Key competencies required:

• Excel (advanced)

• Outlook

• Syspro (advantageous)

• Good command of the English Language, both written and spoken