E-COMMERCE ADMINISTRATOR
The E-commerce administrator acts as the point of contactact to all online retail customers, and provides administration support to the online merchandise manager, and should demonstrate the following characteristics:
• Well-presented, well-spoken with a good command of the English language
• Personally identify with and demonstrate the Group values which are:
o Passion
o Ownership of responsibilities
o Performance-driven
o Open and honest dialogue
o Customer-focused
o Willingness to learn
o Positive attitude even under pressure
o Willingness to help and go the extra mile
• Be able to deal with instructions from multiple sources and understand how to prioritise and action these instructions
• The above characteristics will be part of what will make the candidate successful in this role
Responsibilieties
Online Stock Management:
• Update daily stock files and send to relevant retail customer, whether digital or via email
• Analyse retail customer weekly sales reports to identify out of stocks that need to be replenished
• Communicate out of stock items to planners and ensure replishment orders are placed
• Daily maintenance of customer load sheets in excel and update all data relating to stock on hand, barcodes, descriptions, SKU numbers, image links and pricing ( cost and retail)
• Download and/or immediately check Purchase orders received to ensure stock is available, the price is correct and the delivery date is realistic
• Once the purchase order is checked, email same to the online Account Head in Troyeville
Communication:
• Resolving customer queries by initiating solutions
• Daily communication with retail planners and buyers and Online Merchandise Manager regarding errors, stock availability and replenishment orders
• Internal communication between the team in Dunkeld and the team in Troyeville with regards to new purchase, delayed containers and pricing changes.
• Ongoing communication to the Online Merchandise Manager with regards to obstacles preventing orders being fulfilled
Key competencies required:
• Excel (advanced)
• Outlook
• Syspro (advantageous)
• Good command of the English Language, both written and spoken
