E-commerce Coordinator

SUMMARY:
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POSITION INFO:

Job Title: E-commerce Coordinator

Introduction:

Are you passionate about e-commerce and eager to gain first-hand experience in a rapidly growing business? We are looking for a dynamic E-commerce Coordinator to join our team in Cape Town. This is an ideal opportunity for someone who is motivated, adaptable, and ready to take on the challenges of a fast-paced environment while learning and growing in the e-commerce field.

Key Responsibilities:

• Handle customer service inquiries and resolve order-related issues promptly and effectively.
• Support the customer service team with website, product, order, and warehouse-related questions.
• Stay informed about product deliveries, stock replenishments, and preorder timelines to ensure smooth operations.
• Monitor inventory levels and assist in coordinating special campaigns, subscriptions, and ad-hoc projects.
• Participate in the planning and execution of promotional drives and marketing initiatives.
• Assist with personalization initiatives to enhance the customer experience.
• Manage orders, including processing returns, exchanges, and collections on a daily basis.
• Prepare weekly reports on customer service performance and feedback, identifying areas for improvement.

Requirements:

• Relevant tertiary qualification in a related field.
• Previous experience in e-commerce, digital marketing, or social media management.
• Excellent written and verbal communication skills in Afrikaans and English (essential).
• Comfortable working in a fast-paced, continually changing environment.
• Strong organisational and project management skills.
• Strong leadership qualities with a proactive, can-do attitude.
• Analytical mindset with the ability to interpret data and make actionable recommendations.
• A natural sense of empathy and understanding of customer needs.

Application Process:

If you meet the above requirements and are excited about the opportunity to contribute to our growing e-commerce team, please submit your CV