ECommerce Administrator

Responsibilities

Online Stock Management:

• Update daily stock files and send to relevant retail customer, whether digital or via email
• Analyse retail customer weekly sales reports to identify out of stocks that need to be replenished
• Communicate out of stock items to planners and ensure replenishment orders are placed
• Daily maintenance of customer load sheets in excel and update all data relating to stock on hand, barcodes, descriptions, SKU numbers, image links and pricing (cost and retail)

• Download and/or immediately check Purchase orders received to ensure stock is available, the price is correct and the delivery date is realistic

• Once the purchase order is checked, email same to the online Account Head 

Communication:

• Resolving customer queries by initiating solutions
• Daily communication with retail planners and buyers and Online Merchandise Manager regarding errors, stock availability and replenishment orders

• Internal communication between the team at HO and the WH team with regards to new purchase, delayed containers and pricing changes.

• Ongoing communication to the Online Merchandise Manager with regards to obstacles preventing orders being fulfilled

Key competencies required:

• Excel (advanced)
• Outlook
• Syspro (advantageous)
• Good command of the English Language, both written and spoken