ERP System Software Engineer/Assistant

SUMMARY:
ERP System Software & Hardware Assistant- East Rand,  Gauteng

POSITION INFO:
Our client is looking for a dynamic ERP Systems Software & Hardware Assistant to join their team and play a vital role in ensuring the seamless operation of their ERP systems. This is an exciting opportunity to work with cutting-edge technology and support key business functions across departments!

Requirements:

• Matric Certificate
• Valid Driver's License
• Must have experience in a similar role
• Have a strong understanding of ERP software (e.g., SAP, Oracle, Microsoft Dynamics) and IT hardware.
• Excellent problem-solving skills and a proactive approach to troubleshooting.
• Basic knowledge of database management and network infrastructure.
• Strong communication skills for effective user support and training.
• Relevant qualifications in IT, Business Systems, or a related field.

• Assist with maintaining and improving existing software and developing new ERP system solutions.
• Collaborate with team members to enhance support tools, improve troubleshooting, and expand product knowledge.
• Deliver effective application support using strong communication and problem-solving skills.
• Responsible for supporting systems such as SAP, Evolve, and Xperteck.
• Provide user support by identifying issues, offering solutions, and implementing long-term fixes.
• Offer proactive support to internal staff and external customers by analyzing recurring incidents and liaising with stakeholders.
• Investigate and resolve system issues, implementing appropriate corrective actions.
• Provide expertise and consultancy on business processes for divisional and cross-divisional projects.
• Support pre- and post-implementation phases of information systems with process owners.
• Contribute to the Help Desk knowledge base with quality articles on problem resolution.
• Recommend and implement system and process improvements.
• Document technical processes and functionality for current and new systems to ensure accurate support.
• Ensure data quality and system integrity are maintained.
• Monitor critical services and systems.
• Communicate professionally and effectively with colleagues, customers, and suppliers.
• Perform scheduled system maintenance tasks.
• Manage relationships with approved suppliers and provide 1st/2nd level support.
• Log and prioritize support calls (low to critical).
• Update systems in real time and analyze recurring problems for weekly reporting.
• Maintain and update the system's knowledge base.