Employee Benefits Fund Administrator

Our client a Financial Services provider based in is looking to employ an Employee Benefits Fund Administrator that needs to manage the day-to-day administration and reconciliations for a specific fund/s, making sure all administration generated system transactions are correctly accounted for

Banking

• Daily bank reconciliation – identifying entries that require receipting and allocating (contributions, S14 transfers in, ROTs etc.). Addressing these immediately to ensure bank recon remains clean. Should you have any anomalies bring it to the attention of your supervisor so they may assess and escalate for journalising where required.
• Payments – Hyphen and Standard Bank (contributions pay a ways and exits claims)

Contributions Updates and Reports

• Updates (EPIC & Normal) – ensure your updates are done within SLA and that all regulatory steps are considered as advised in accordance with the Pension Funds Act and training manual provided e.g., members over NRA and so on.
• Sending all relevant documents to stakeholders timeously – rebills, commission statements, web access, risk data, paid up certificates etc.

Exits

• Claims (Auto & Normal) – Processing all claims within the SLA times, ensuring that all documents are saved correctly and making use of the notes section where needed. Following correct processes for special cases e.g., Section 37D divorce orders etc.

Reporting

• Admin reports – generating admin reports and reviewing for accuracy where needed, submit to supervisor for checking

Queries

• Resolve all queries within your capacity and your portfolio – in terms of day-to-day operations as well as any audit queries that may be within your scope of work
• Legislative
• Working closely with the supervisor and management to ensure that all key risks are identified and adequately communicated to the relevant business owners.
• Flagging S13A cases and processing in accordance with the PFA and training manual provided.
• Generating and sending out benefit statements to members

Customer

• Ensure adherence to customer and service provider SLA’s.

People

• Attend monthly team meetings.
• Accept accountability and take responsibility for any work done or allocated
• Display and willing and helpful attitude
• Communicate effectively with internal and external customers
• Detailed orientated
• Innovative thinking

Education

Matric (Grade 12)

Essential knowledge and skills

• At least 2 years’ experience in Retirement funds.
• Computer Literate (Microsoft Office, Excel advance, Work).
• Everest knowledge advantage.
• Good communication skill.
• Deadline driven