Estate Late Administrator

SUMMARY:
Our client, a global asset management company, is seeking an Estate Late Administrator to join their team.
The Estate Late Team is responsible for the administration of death claims on investment products provided by the company’s platform and the servicing of relevant stakeholders (advisors, executors, beneficiaries, etc.) on related queries.

POSITION INFO:
Key Responsibilities:

• Administer estate late cases in line with current legislation (including administration of Deceased Estates Act, Pension Fund Act, Long Term Insurance Act, and Income Tax Act)
• Make sure all relevant business rules and compliance processes must be adhered to
• Client Servicing: assist and resolve all queries received via telephone or email from executors, beneficiaries, independent financial advisors, and other relevant stakeholders internally and externally
• Manage flow of work items (queries, requests, and instructions)
• Follow up with the executors, brokers, and beneficiaries for outstanding documents
• Maintain agreed SLA on all administrative tasks
• Provide clear, accurate and concise instructions for processing of instructions
• Attend scheduled training sessions and proactively request training when unsure of a certain product, process, or system information
• Be professional and courteous with regards to all job functions with service excellence always being promoted
• Promote teamwork and respect within the team at all time
• Develop, maintain, and promote mutual harmonious relationships with both AL, Sales teams, and broker assistants
• Develop, maintain, and promote a strong relationship with relevant Team Manager and Upper Management
• Contribute to the ongoing development of processes and materials used by the Estate Late team

• 2 to 3 years’ experience within the LISP industry with experience in retirement products and estate lates
• Linked Products, Unit Trusts and Offshore Funds knowledge is essential
• Working knowledge of relevant financial services legislation required
• Matric
• Studying towards Bachelor of Law degree or paralegal qualification is advantageous
• Proficiency in Microsoft Excel, Word, and Outlook
• The ability to build and maintain meaningful relationships
• The ability to ‘approach and own’ and continuously look for opportunities to develop
• Driven by results
• A client focused and collaborative approach