Event Operations Coordinator

SUMMARY:
Event, Operations, Coordinator

POSITION INFO:

Position Description - Event Operations Coordinator

McGillicuddy Hospitality partners with brands to define their brand promises and develops and delivers programs to ensure every employee is excited to deliver on that brand promise every day. We do this in partnership with major international hospitality and cruise brands.

Our team is growing, and we are searching for someone special who is not afraid of hard work and a healthy dose of pressure. They need to be a master of multi-tasking and thrive in a dynamic and ever-changing environment.

As the Operations Coordinator, you will work closely with the Senior Manager, Operations (SMO) to ensure that all projects run smoothly, effectively, and professionally. You will lead the detailed planning of events and assist in communications at all stages. Additionally, you will collaborate with the Learning & Development team to ensure all training content meets the client's desired objectives.

A positive, can-do attitude and a hands-on approach to problem-solving and learning will contribute to your growth within our company.

Our values are at the core of everything we do:

Authenticity: We always keep it real, and foster open and honest relationships

Excellence: We are passionate about always doing our very best

Impact: We move the needle by teaching meaningful skills to individuals and teams

Position Responsibilities:

The Operations Coordinator's purpose is to support the SMO in the successful planning and execution of projects to McGillicuddy Hospitality's standard of excellence.

The Project Coordinator reports directly to the Senior Manager, Operations and collaborates closely with the entire team. The job requirements, responsibilities, and duties of the role are as follows:

1. Provides hands-on operational support on the coordination of all projects, including ship launches, hospitality schools, hotel openings, training operations and other related activities.
2. Oversee the detailed planning of all operational projects, including venue logistics, budget maintenance, attendee experience / teambuilding, and event evaluation.
3. Provides hands-on operational support during the execution of all projects, including ship launches, hospitality schools, hotel openings, training operations, and other related activities.
4. Supports with ensuring all stakeholders are kept aware and informed of all necessary developments, at all project stages, to ensure continued alignment with the client.
5. Create well designed and creative presentations, reports and supporting materials that communicate clearly to the desired target audience including reports, webinars, information letters, schedules and other correspondence as required.
6. Create accurate budgets and provide updated project budgets throughout execution stages, communicating opportunity for savings accurately.
7. Collaborate with Learning & Development Team to ensure the planning and execution of all training activities are delivered to the required standard.
8. Lead the logistics of ensuring required training venues and materials (printed or otherwise) are in the required location in adequate time for training program execution.
9. Attention to detail in all aspects of event management, including contracts, timelines, and attendee requirements.
10. Other responsibilities and duties as required.

Position Requirements:

The requirements of the position are as follows:

-        High School Matric Certificate required; tertiary level of education preferred

-        Degree/Diploma in Hotel Management and/or Event Management highly advantageous

-        Minimum of 3-5 years of Hotel Operations or Event Management experience essential

-        Cruise or Hospitality Industry experience is highly advantageous

-        Demonstrated understanding of business processes and practices

-        Experienced in working at Management and Executive Committee level and working in a fast-paced and high-pressure environment

-        Proven ability to take initiative, manage multiple projects, multi-task effectively, and prioritize while meeting stringent deadlines

-        Exceptional demonstrated attention to detail with agile problem-solving skills

-        Demonstrates active listening skills and can process instructions easily

-        Ability to work independently and as part of a team

-        Self-starter that's highly motivated and thrives in a high-pressure environment

-        Master of multi-tasking, ability to adapt & take on tasks and projects in a fast-paced environment

-        Excellent written and spoken English with exceptional administrative and organizational skills

-        Excellent proficiency in PowerPoint, MS Word, and M