Job Description:
To manage and control all Housekeeping standards laid down by the Company, maximizing revenue and profits to agreed budgetary limits for Residential. Ensure that all Company policies and procedures are implemented and maintained. Continuous staff training and development. Residential modules to be developed, implemented and maintained. Maintain high service levels to ensure high guest satisfaction.
MINIMUM REQUIREMENTS
Qualification: Applicable Tertiary Qualification in Housekeeping/Hospitality Management.
Experience:
- Minimum of 2 years’ experience in the same or similar position
- Proficiency in Microsoft Office (Word, Excel and Outlook in particular)
- Opera Experience Advantageous
Generic Competencies: Interaction with Others; Personal Effectiveness; Communication; Cognition/Thinking; Management/Leadership
Unique Competencies: Managing Work; High Attention to Detail; Managing Conflict; Leadership and staff development
DUTIES AND RESPONSIBILITIES
Management
- Manage the Housekeeping Department efficiently in accordance with company policies and procedures
- Manage all housekeepers and supervisors
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
- Investigate complaints about services and equipment, and take corrective action
- Resolving any guest problems or complaints when possible and ensuring management are kept informed
- Inspection of work performed to ensure that it meets specifications and established standards
- To ensure effective liaison between Reservations, Front Office, Housekeeping & Maintenance
- Act as a Manager on Duty when required
- To attend all management meetings as required
- Inspect and evaluate the physical conditions of facilities to determine the type of work done
- Monitor trends within your industry and make suggestions on how these can be improved and implemented
- To assist all HOD’s in the department with anything they may need to perform at their highest level and to relieve them while they are on annual leave, days off sick or other
- Monitoring of staff efficiency and the day to day administration and operational functions
- Confirm daily housekeeper allocations are completed to ensure maximum productivity
- Ensure supervisors sign off daily allocation slips and have filed accordingly
- Maintain good communication with the Assistant Executive Housekeeper and Supervisors
Operations
- Responsible for the overall cleanliness of rooms and public areas
- Ensure that total guest satisfaction is maintained in the areas under Housekeeping control
- Ensure the smooth operation of Housekeeping on a daily basis
- Ensure that adequate supplies of cleaning materials are available
- Select suitable cleaning materials for different types of linen, furniture, flooring and leather
- Follow procedure for the use of chemicals and cleaning equipment to prevent damage
- Executive and supervisor to send daily maintenance issues not resolved, by end of day, to the Project Leader, Host Manager, Facilities Manager, Residential Specialist and Online Host from their own email address
- Ensuring guest property left behind is logged and stored in a secure location for lost property and emailed to the Host manager with a picture and description
- Ensure that all apartments are serviced timeously
- Ensure that all operational assets are in working order and accounted for
- Ensure the housekeeping and back of house is clean and free of clutter
- Regular spot checks of stores and staff canteens
- Perform or assist with cleaning duties as necessary
- To assist with any Village N Life properties within your scope of expertise as requested by the Chairman
- Housekeeping policies and procedures adhered to
Administration
- Maintenance of departmental records and reports
- Staff canteens inventory maintained
- Maintaining of staff files
- Ensure leave planners and policies are followed
- Ensure housekeeping operational, transactional and permanent files are kept up to date
- Correct office procedures are adhered to by all Rooms Division departments
Training and Development
- Ensure departmental induction manual is up to date and introduced to all new staff
- Housekeeping modules are developed and part of your staff training
- Monthly tests are issued to staff
- To ensure regular on-the-job training is taking place in your departments
- Train staff to take photos of maintenance issues, reports it on maintenance group and record on allocation slip
Recruitment
- Ensure that the correct Recruitment Process is followed for all new recruits and internal promotions/transfers in the Company
- Act as liaison with the dedicated recruitment consultants of the company
- Ensure that all recruitment is within housekeeping budget and manplan
Financial
- Ensure accurate and timeous submission of all reports and administrative work
- Prepare and submit annual budgetary information and updates as required by Financial Manager
- Ensuring correct procedures in the Housekeeping Department with regards to purchases and purchase order books
- Ensure housekeeping department operates within their annual budget
- Ensure all operating assets are in working order and accounted
- Ensure asset list updated, checked and signed off monthly
- Project management captured and submitted weekly to the financial manager for charge out purposes
- The control of stock, weekly and monthly stocktakes
- Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
- Ensure that the Purchase Order Procedure is followed at all times
Statutory
- Ensure all staff under your control is knowledgeable regarding the Health & Safety measures
- Be familiar with the Health & Safety measures of the property
- Report any non-compliance
Human Resources
- Hold and/or attend monthly departmental meetings with your departments
- Ensure dress code of staff is up to standard
- Staff files are up to date
- Leave and ESS management
- Holding regular performance appraisals with senior staff, identifying areas for development and training needs
- Ordering, purchasing and charging out of uniforms
- Staff locker monitoring and inventory
- Chairing of discipline enquiries
- Ensure that the dress code procedures for your department is in place and that all employees are neat and tidy
- Ensure that fair and equitable discipline is applied
As a Senior Manager, you will be required to do Duty Shifts as and when required and be knowledgeable of other departmental standards during this shift.
You will be expected to be available telephonically at all times and always have access to read and respond to your emails.
The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.
