SUMMARY:
We are seeking a dedicated and experienced Executive Housekeeper to join our team.
POSITION INFO:
Position: Executive Housekeeper
Job Description: We are seeking a dedicated and experienced Executive Housekeeper to join our team. The ideal candidate will lead the housekeeping team, ensuring that our guests receive exceptional and personalized service that reflects the luxury and provenance of our lodge. This is a unique opportunity to be part of a pioneering team in a stunning and unique environment.
Responsibilities:
- Oversee all housekeeping operations to ensure quality and consistency.
- Develop and maintain high standards for cleanliness and guest satisfaction.
- Manage and train housekeeping staff to deliver outstanding service.
- Inspect guest rooms, public areas, and back-of-house areas for cleanliness and maintenance.
- Coordinate with other departments to ensure seamless guest experiences.
- Handle guest inquiries, complaints, and feedback professionally and efficiently.
- Monitor inventory and supplies to ensure readiness for guest services.
- Maintain a discreet and professional demeanor at all times.
- Ensure compliance with health and safety regulations.
Key Performance Indicators (KPIs):
- Guest Satisfaction: Maintain high levels of guest satisfaction with housekeeping services.
- Quality Assurance: Ensure consistent quality in cleanliness and maintenance.
- Staff Training & Development: Implement effective training programs to enhance housekeeping performance and service delivery.
- Cost Control: Manage housekeeping budget to meet financial targets without compromising quality.
- Health & Safety Compliance: Adhere to and enforce all health and safety regulations.
- Inventory Management: Monitor and maintain optimal inventory levels to prevent shortages or excess.
- Efficiency: Ensure timely and efficient housekeeping operations to meet guest expectations.
- Guest Personalization: Ensure personalized services that cater to individual guest preferences.
- Team Collaboration: Foster a positive and productive work environment through effective communication and teamwork.
- Maintenance Coordination: Collaborate with the maintenance team to address any issues promptly.
Qualifications:
- Proven experience as an Executive Housekeeper or similar role in a luxury hospitality setting.
- Strong leadership and management skills.
- Excellent communication and interpersonal abilities.
- Up-to-date knowledge of housekeeping trends and best practices.
- Strong organizational and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
- Diploma in Hospitality Management or a similar field is advantageous.
Benefits:
- Competitive salary.
- Opportunities for professional growth and development.
- A unique and picturesque work environment.
Interested candidates are invited to submit their CV and a cover letter detailing your experience and passion for hospitality.
Join us in creating unforgettable experiences.
