Experience Centre Ambassador – Air Services

SUMMARY:
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POSITION INFO:

Job Purpose:
We are seeking passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador – Air Services. In this role, you will focus on booking and managing air transportation, alongside other guest journey services, while providing exceptional customer support.

Key Responsibilities:
- Book and manage all aspects of the guest journey, including cruise itineraries, shore experiences, hotels, with a special focus on reserving and handling guest air transportation.
- Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
- Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
- Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
- Provide feedback on customer support processes and suggest enhancements.

Skills and Requirements:
- Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality, with a focus on booking and managing air services.
- Hospitality mindset with excellent communication skills suited for luxury, international travelers.
- Fluency in English (written and spoken); additional languages are a plus.
- Confident in phone and video communications, representing the brand professionally.
- Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
- Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
- Willingness to work full-time on shifting schedules, including weekends, to support global markets.

Emotional Qualities:
- Genuine interest in global travel destinations, even if you haven’t visited them all.
- Enthusiastic, with the ability to see tasks through to completion.
- Adaptable and thrives in a start-up environment where change is constant.

Working Hours:
- This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off.