Experience Centre Expert

SUMMARY:
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POSITION INFO:

CHART A COURSE FOR CUSTOMER SERVICE EXCELLENCE!

Are you ready to lead a dynamic team in the exciting world of luxury cruise experiences?

Do you have a passion for creating unforgettable customer journeys and elevating service standards?

A leading global luxury cruise line is looking for an innovative Experience Centre Expert to drive our customer service operations in South Africa. Join us in crafting extraordinary experiences for discerning travellers worldwide in a 24 hour call centre!

Your Path to Success:

Spearhead strategic planning and execution of call centre operations

Cultivate a high-performing team focused on delivering luxury experiences

Manage multiple KPIs to enhance customer, guest, and employee engagement

Pioneer process improvements and implement cutting-edge service solutions

Become the go-to expert for our brand, ships, journeys, and ancillary services

The ideal leader will have:

Minimum 5 years of proven Contact Centre Operations experience at management level

Candidates must have international experience to be considered

Expertise in reservations systems, CRM tools, and advanced phone technology

Adaptability and hands-on approach in a fast-paced, evolving environment

Outstanding communication skills and ability to mentor diverse teams

Passion for travel with a solid understanding of the luxury cruise industry

What's on offer

A key role in a global leader redefining luxury travel experiences

Opportunity to shape the future of customer service in the cruise industry

Work with a passionate, international team at the forefront of innovation

Competitive salary, benefits, and significant career growth potential

Ready to Set Sail on This Exciting Voyage?

Let us help your career in luxury hospitality reach new horizons!