Qualifications / Requirements:
• Extensive computer and Excel experience – will be tested
• Attention to detail and accuracy
• Previous experience in shipping and freight forwarding - – focusing on documentation
• Excellent sense of prioritising, planning and organising
• Deadline driven
• Ability to work in pressurized environment and being resilient
• Be able to deal with repetition and cope under stress / volumes
• Willing to work long hours (in season)
• Willing to work overtime
• Own transport essential (own vehicle)
Key Performance Areas:
• Receive booking, determine protocol and handling requirement of consignment
• Expeditiously consigning of client shipments
• Ensure all regulations are met and in accordance with the commodity and import country profile
• Prepare all export documents within the required timeframe and in relation to customer requirements
• Manage data for shipments by providing instructions and support for all steps of certification
• Complete all documentation submissions accurately and according to client instructions
• Finalise and transmit correctly completed documentation within service delivery undertaking
• Effectively facilitate all aspects required and process any additional requests for successful delivery
• Record keeping, data maintenance and communication in accordance for successful delivery
• Record keeping, data maintenance and communication in accordance with company SOP
• Product management:
- Update, monitor and collate all shipment details and review in transit status
- Scheduled and regular reporting to client regarding all aspects of documentation
• Protocol compliance:
- Ensure compliance to all company policies and procedures
- Manage all communication with export authorities and role players
• Relationship management:
- Develop and maintain collaborative relationship with clients
- Develop and maintain a mutually respectful / beneficial relationship with all co-workers
- Communicate with management to resolve any customer queries outside control / have no knowledge of
