Qualifications / Requirements:
• Extensive computer and Excel experience – will be tested
• Attention to detail and accuracy
• Previous experience in shipping and freight forwarding - – focusing on documentation
• Excellent sense of prioritising, planning and organising
• Deadline driven
• Ability to work in pressurized environment and being resilient
• Be able to deal with repetition and cope under stress / volumes
• Willing to work long hours (in season)
• Willing to work overtime
• Own transport essential (own vehicle)
Key Performance Areas:
• To manage clients documentation and adhere to specific consignee’s requirements
• Ensure documentation is delivered. To complete full set of docs within 7 days of vessel sailing
• Short transit shipments to be completed
• Find solutions where regular errors occur
• Avoid additional unnecessary amendment charges
• Respond to queries immediately
• Manage shipping consignee’s and special documentation requirements
• Keep client and shipping consignee requirements as well as actual shipments up to date
• Obtain documents from clients / loading points:
- Check import permits and that requirements are met
- Client invoice/value
• Check vessels ETD’s:
- Check deadlines – especially on short transit times
- Compare the client invoice and packing list to the shipping consignee setup
- Prepare as much as possible on the file with the information provided on the loading instruction from the client
- Liaise with Booking Manager to ensure all necessary permits and documentation are received prior to loading
• Sample documentation:
- Where required, send sample docs to consignee’s for approval
- Sample docs should be double checked before sending to clients
• Export certificates:
- Submit within 2 working days from receipt
• Templates:
- Submit within 3 working days from receipt
- Clients to be provided with a list of outstanding documentation and freight invoices at least twice a week
- Written communication to be sent to clients, advising them on any additional costs that will be for their account
• Follow up on files daily:
- Freight invoices due from lines
- Freight payments due from clients
- Payments from company
- Cargo dues / entries
- Copies of original BOL’s
- Courier original documentation
- Vessel ETA’s and container collections
