Department

Financial Operations

1st Line Manager

Regional Finops Manager

2nd Line Manager

Finops Executive

Direct Subordinate(s)

Finops Controllers

Purpose Statement

The Finops Manager is accountable for the oversight of the full customer processing function within the region to ensure that the revenue management stream of the organisation is efficiently and effectively managed from a financial and operational perspective through the compilation of client stock reports and monthly invoicing.

Minimum

Logistics and Management experience certificate.

Advantageous

N/A

Detail

N/A

Minimum

5 Years in Logistics and Management experience or similar industry

Advantageous

Experience in Financial Management

Key Performance Area / Main Output

Detailed Description / Inputs

Plans for Financial Operations and Frameworks

• Maintain the Finops plan as aligned to the overall Finops strategy.

• Assess and understand variances in client requirements and implement and plans to address bespoke documentation and reporting requirements.
• Implement and maintain the Finops Frameworks to support the regional view of the financial operations value chain.
• Ensure all standard operating procedures are in line with accuracy and integrity of source data being submitted into the system.
• Implement templates and forms to inform the accurate submission of source data for regions.
• Review and audit all the process continuously to ensure efficiency, accuracy, deadlines and suggest changes and corrective action where required.
• Support and supply requirements for the annual audits.

• Ensure the FinOps team are trained and understand all SOPS based on new project file requirements and changing of existing SOPS.

Documentation Management

• Implement and maintain the documentation management process flow based on the project file for the region.
• Monitor and manage the accurate consolidation of project status and documentation for the region.
• Review and audit regional project files ensuring the accuracy of completed project files.
• Complete and check all closed project files, set appoints to review and sign off.

Stock Management

• Implement and execute the stock management processes.

• Identify and report on static stock internally and externally. Report to management weekly on the status.
• Manage and maintain the accuracy and integrity of the stock system accuracy for the region, including vetting of the stock reports to physical PODs.
• Implement the correct usage and completion of stock related documentation across the region.

Key Performance Area / Main Output

Detailed Description / Inputs

• Review and audit stock documentation and deal with variances and escalations.

• Ensure that customers’ storage is tracked and calculated, reports to be complied with for EXCO to decide before the month-end, for invoices to be raised

Customer Reporting

• Populate order confirmation and open the file on the internal system.

• Compile customer status and project summary reports based on the defined reporting processes.
• Ensure that stock summaries are accurate and are sent to customers daily.

• Review and vet invoices and supporting documents for customers, bi-monthly or as per the customer’s request.
• Deal with customer queries and discrepancies on stock balances

Revenue Management

• Implement the revenue SOPS for FinOps to manage accurate invoices, within the team.
• Forecasting and capturing invoices into an invoice schedule and vet and review for accuracy.
• Issue credit notes to customers where necessary.

• Report on debtors age analysis, status of invoice, vs forecast – invoicing vs marketing plan
• Review customer order to provide predictions of potential revenue for the month

People Management

• Provide clear direction and decisive leadership to direct reports, ensuring all are aligned to the goals and have a clear purpose.
• Set clearly defined performance standards / targets for direct reports, holding them accountable to achieve these and providing support and guidance where needed.
• Ensure direct reports adhere to set business policies and procedures, emphasizing the importance of general discipline at work and objectively correcting and handling any deviations as they arise.