FINANCIAL ADVISOR ASSISTANT

Join this leading insurance giant and become a part of their team as a financial advisor assistant.

The successful candidate will be expected to deliver exceptional administration support to Financial Advisers, in their goal to secure new clients and service an existing client base. To cultivate great client relationships and deliver great client service.

Minimum Requirements: 

Matric

Industry related qualification/certifications, i.e. COP, AUT, Wealth Management course (advantageous)

Computer literacy (Microsoft office  - outlook, word, excel, Internet)

Experience in the Financial Services industry (min 3 years)

Investment/Life product knowledge

Good understanding of the Financial Services industry – corporate and individual client

Financial Product knowledge

Business understanding

Treating Customers Fairly - One of the six results or consequences that customers should experience when fair business practice is consistently in place according to the TCF framework mandated by the FSB.

Protection of Personal Information - Ensure that all you conduct yourself in a responsible manner when collecting, processing, storing and sharing another entity''s personal information.

Company Governance, Risk & Compliance – Ensure that company policy is adhered to at all time.

Knowledge and skills

Systems knowledge – Effective usage and application of computer applications (MS Office/ Word, Excel, CRM/Interface.

Product Knowledge- Insurance Industry knowledge.

Competencies

Leadership Competencies

Co-operation & team work – co-operate and collaborate with internal / external stake-holders to support Business goals and objectives.

Strategic Competencies:

Managing Relationships – Works to build and maintain warm, friendly and constructive relationships; is responsive to the needs, feelings and opinions of others.

Decision making – Must be able to come to a conclusion or decision, whether it be to further an investigation or for purposes of recommendation/ escalation to Admin Manager or Advisor.

Functional Competencies:

Ability to plan and organize – Has to be able to prioritize and plan and yet be flexible and adaptable in revising plans and priorities on short notice in order to achieve the Advisor / Clients objectives.

Action Orientation – Initiates action to achieve objectives within set deadlines pro-actively takes responsibility for achieving work objectives and shows willingness to go the extra mile.

Key performance areas:

Financial – New Business and other financial transactions

Collections of funds,

FICA & FAIS Compliance checks,

Screen all application and transactional forms,

Screening of all other requirements relating to the financial transaction,

Submit financial transaction for processing,

Screening of confirmations of financial transactions.

Assisting the Financial advisor with maintaining the existing client base

Liaise with FA and client in order to obtain information needed for first meeting,

Prepare all documentation required and reports for this meeting,

Arrange client meetings,

Arrange client parking,

Arrange refreshment for clients.

Review Processes & Other Duties: 

Prepare monthly in advance review list and discuss same with Consultant,

Set up review meeting with client and invite report writer on calendar,

Confirm review meeting with client one week before the date,

Ensure clients are fully FICA/FAIS compliant,

Scan copy of review report and minutes and attach to the system,

Give timeous feedback,

Follow up all action plans from meeting including instructions to the consultant,

All duties related to the client annual review meeting.

Attend to existing business queries

Update necessary systems,

Process any new business or request received from client meeting,

Keep client & FA informed of all progress made until finalised,

Client handovers/recoding,

Attend to client queries,

Maintain orderly filing of hard copy documents.

New Business prospecting

Prepare new client folder

Prepare  new business packs