FMCG Sales Administrator

SUMMARY:
FMCG Sales Administrator – Meadowdale (4 Month fixed term contract to start 10 February)

POSITION INFO:
Qualification 

• Matric (Not negotiable)
• A sales or administration qualification would be advantageous

• 5 years proven experience in similar sales administration roles.
• Proven experience within an FMCG environment holding both sales and supply chain operation.
• Experience within a food packaging / biodegradable / compostable food packaging environment would be advantageous.
• Proven experience / capability in performing sales and / or administration operational requirements.
• Proven customer service and customer retention experience within a sales environment.
• The ability to work according to strict deadlines on a continuous basis
• A working knowledge of an ERP systems is advantageous, excellence in Microsoft Office and advanced numeracy and Excel skills is essential.

• Sales orders – liaise directly with customers (in person or electronically), on all assigned sales orders, ensuring that related operational / administrative processing requirements are performed timely and accurately i.e. produce sales order quotes, capturing order details on relevant internal systems, monitoring and tracking ‘live’ orders etc.
• Consistently communicate with customers on the processing status of sales orders (as required).
• Proactively work with the Supply Chain Function (mainly the Company's JHB warehouse team) to ensure that all sales order requirements are performed timely and accurately – achieving excellent service delivery to customers.
• Maintain filing / records of relevant order documentation as per standard internal processes and ensuring that relevant customer information remains current on internal systems - updating information as and when required.
• In conjunction with the Marketing Function (guiding product displays within the sales showroom), work collectively alongside team members by providing input / contributing to the overall upkeep of the sales showroom. Displays should consistently be showcased in a way that positively represents the company's brand.
• Sales process workflows – create / review / maintain / update internal Sales Function SOP’s and standard process workflows. This extends to consistently aiming to improve current internal processes.
• Assist other internal Functions with various sales-related information requests e.g. data gathering, queries / issues / concerns etc. (as required). This extends to ensuring that inter-departmental communication flows consistently remain positive with the best interests of the Company's remaining front of mind.
• Perform any other ad-hoc administration requirements