FOH Guest Relations

SUMMARY:
A renowned and picturesque wine estate, is looking for a Guest Liaison and Front of House to become an integral part of their team. This is a fantastic opportunity for someone with experience in a similar estate or hospitality company, who thrives in a dynamic, guest-focused environment.

POSITION INFO:

Key Responsibilities:

• Client Service Excellence: Assist guests with accommodation inquiries, making sure all correspondence is up-to-date and accurate.
• Personalized Guest Care: Attend to special requests and needs, ensuring every guest has a memorable stay.
• Operational Coordination: Liaise with departments including the Night Manager, restaurant, functions, and housekeeping to meet guest expectations.
• Financial Management: Manage and submit accommodation invoices, ensuring proper allocation for weddings, conferences, and other events.
• Team Collaboration: Work closely with the Hospitality Manager and Front of House team to ensure smooth operations and guest satisfaction.
• General Administration: Perform administrative tasks, including updating RoomRaccoon and managing accommodation bookings as per event specifications.

Additional Responsibilities:

The role may also involve supporting the Wedding Coordinator and assisting in other tasks as required, ensuring the smooth operation of all guest-facing activities.

What We Are Looking For:

• Experience & Skills:
• Previous experience in a similar role within a hospitality company or estate, ideally in a wine estate or luxury accommodation setting.
• Excellent interpersonal and supervisory skills.
• Strong organizational abilities with a keen attention to detail.
• Proficient in both English and Afrikaans.
• Solid administrative and strong communication skills (via phone, email, in-person).
• A professional and polished demeanor.
• The ability to work irregular hours, including weekends and public holidays.
• A team-oriented individual who enjoys working with people and providing top-tier customer service.
• Own reliable transport to & from work, including weekends and public holidays

If you''re a motivated, detail-oriented individual with a background in a similar estate or hospitality company, and you love delivering exceptional guest experiences, we’d love to hear from you!