FOH Receptionist, Durbanville

SUMMARY:

We are seeking an experienced FOH Receptionist for a 4* Boutique Hotel & Conference Venue based in Durbanville, Western Cape.

POSITION INFO:
Applicants are required to meet the following criteria:
 

• Previous hotel industry experience in a related role
• At least one-year semper system experience or similar PMS system
• Presentable and good communication skills
• Good administrative ability and computer literacy

• Check in / out guests, and receive / answer all incoming calls
• Show guests to relevant conference rooms on arrival
• Assist guests with requirements, requests and inform relevant department
• Collate all end of day guest documents (Departure form) and scan into the server and deliver to accounts department.
• Distribute emails; administer petty cash at the beginning and end of each shift.
• Assist with making reservations, and update guest feedback spreadsheet.
• Maintain Vehicle logbook.
• Scan and email conference feedback forms and update database where necessary.
• Perform pit checks, and bill guests for extras.
• Fill in the key register daily.
• Populate spreadsheet of time frames for how fast customer service issues were resolved.
• Prepare and explain handovers to late shift daily.
• Set up conference venues, service the event, and follow up on function sheet and check lists
• Clean and prepare the conference venues and ensure they look presentable for sight inspections.
• Meet and greet delegates and assist facilitator with technical set-up.
• Serve snacks and refreshments, and accompany the delegates to the restaurant
• Retrieve completed feedback forms and hand them to the Banqueting & Events Manager, so that complaints and compliments are actioned.
• Manage the security at each shift.
• Manage all IT related queries and action Hotel Operating Equipment Repairs
• Action repair of movable assets and maintain register
• Conduct regular spot checks and manage all company vehicle maintenance and services.
• Manage health and safety as well as fire regulations.