Fatigue Dispatcher -Johannesburg

SUMMARY:
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POSITION INFO:

SCOPE OF THE ROLE

To provide remote system and site-based support to the Company Mining customers. To develop procedures and system reports in response to the CUSTOMER’S requests and needs.

 

KEY RESPONSIBILITIES

Health and Safety

• Comply with all health and safety measures in place on the CUSTOMER’S mine sites
• Clearly understand and comply with all the rules and regulations that exist on the CUSTOMER’S mine sites and seek help if any confusion
• Ensure that colleagues comply with health and safety regulations and address any irregularities
• Maintain safe environment by enforcing procedures, rules, and regulations
• Seek to identify and propose procedures that can improve health and safety in the workplace

 

Personnel

• Foster an environment that supports technical staff and allows them to succeed.
• Provide coaching of colleagues to build capacity and morale.
• Identify and recommend training opportunities for self and colleagues.

 

Duties

• Monitor and respond to system events on a computer terminal. These events are critical as they can prevent accidents from occurring.
• Notify internal support team on unusual circumstances.
• Provide internal daily report of system behaviors at customer sites.
• Provide reports to customers

 

SKILLS AND EXPERIENCE

• Focused, prompt, and proactive individuals
• Computer literate
• Good communication skills (English, French)
• Good report writing skills.
• Knowledge of Windows, Microsoft Word, PowerPoint and Excel
• Know how to use e-mail

 

KEY BEHAVIOUR

• Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations
• Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise
• Establish and maintain effective working relationships with managers, technicians and engineers
• Continuously seek opportunities to improve the quality of the systems, installations, and support procedures

EDUCATION BACKGROUND

• Grade 12, computer studies, MS products certificate advantageous.
• National diploma in Computer science, IT, electronics engineering.
• At least 1 year of experience.

TRAVEL

• Minimal – Based in the Johannesburg office, might be required to travel to site when required.

 

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