Field Service Technician

SUMMARY:
Global medical company who supply medical equipment and furniture to hospitals and clinics requires a Field Service Technician for the Eastern Cape area. (East London, PE and Umtata)

POSITION INFO:
The Experience, Qualification and Skills 
Minimum of Grade 12 or equivalent
Technical qualification will be an advantage
1 - 2 Years experience as a Field Service Technician is required
Aftersales knowledge, strong technical and mechanical mindset
Basic computer literacy skills in MS Excel and Outlook
Valid driver’s license (Code 08 / EB) and PDP would be an advantage
Ability to work independently.
Excellent time management skills
Excellent communication skills
Customer Service Orientated
Available to work outside of normal office hours, as per customer requirements 
Adhoc travel and visits to regional provinces

Duties
Achieve sales targets through sales of spare parts, preventative maintenance contracts and assessment services
Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service related queries
Maintaining and developing relationships with existing customers 
New business development
Service and repair equipment to full working capacity
Planning and execution of all service backorders 
Schedule and attend service callouts 
Fill in and complete job cards for any service repairs, warranties or labour jobs completed
Promote extended warranties, Service level agreements and planned preventative  maintenance plans 
Keep a strong follow up on all open quotes 
Keep up to date with product knowledge
Accurately diagnose and troubleshoot technical issues in a timeous manner
Maintain high levels of service and technical support to all customers 
Adequate stock control management for planned repairs and services
Complete warranty repairs and provide inspection reports to QRC
Maintain and follow up on warranty processors and procedures for all intended repairs
Assist with service related queries at hospitals and customer sites
Assist with in-house service related queries and requirements 
Service and repair equipment to meet customer expectations.
Maintain company vehicle in good condition
Keep daily records on vehicle mileage and route planners 
Adhere to safety protocols and quality standards on all products