Field Services Manager

SUMMARY:
Field Services Manager

POSITION INFO:

Requirements:

• Degree or Diploma in Mechanical Engineering or similar
• 4-5 years’ experience withing the Engineering or Projects Industry
• Experience with Boilers, Combustion or Burners or Similar advantageous  
• Able to manage multiple projects
• Own Transport & Valid driver’s license

Roles and Responsibilities

• Strategic Leadership and Business Development
• Client Relationship and Stakeholder Management
• Team Leadership and Development
  • Manage a team of engineers, technicians, and support personnel across both field services and boiler monitoring operations.
  • Oversee the recruitment, training, and development of team members to ensure they are equipped to handle the full scope of responsibilities, including maintenance, troubleshooting, and
  • Foster a culture of safety, collaboration, and continuous improvement, ensuring compliance with industry standards (OHSAS, ISO 9001, 14001, 45001) across both service areas.

Operational Excellence and Service Delivery

• Oversee field service operations, including maintenance planning, execution, and the completion of corrective, preventative, and statutory tasks.
• Ensure 24/7 remote monitoring of boiler systems using the Autoflame Mk8 Boiler System Interface, overseeing critical data such as fuel usage, emissions, and system performance.
• Coordinate real-time diagnostics, troubleshooting, and remote interventions to ensure both field equipment and boiler systems are operating efficiently.
• Ensure all field service and boiler management systems are optimized to minimize downtime, reduce costs, and ensure operational efficiency for clients.
• Project and Budget Management
  • Lead project management efforts for both field and boiler services, ensuring projects are delivered on time and within budget
  • Create, monitor, and control budgets for field operations, maintenance, and SHE (Safety, Health, Environment), ensuring unnecessary expenditures are avoided.
  • Oversee procurement for both service areas, negotiating with suppliers, managing contracts, and ensuring the timely delivery of parts and materials.

Data-Driven Performance Optimization

• Analyse data from both field and boiler systems to identify opportunities for performance improvements, fuel efficiency, and emissions reduction.
• Use historical data (up to 2 years) to generate insights and predict potential issues before they impact client operations.
• Ensure regular reporting and data analysis are provided to clients, detailing key performance metrics such as fuel consumption, emissions control, and operational efficiency.

Compliance and Risk Management

• Ensure compliance with all relevant safety, environmental, and operational regulations, including pressure equipment standards (SANS: 347), emissions regulations, and national carbon tax laws.
• Lead hazard identification and risk assessments (HIRA) across both field services and boiler management, ensuring all operations adhere to safety standards.
• Implement and manage contingency plans to address system failures, operational risks, and any compliance-related challenges.

Innovation and Continuous Improvement

• Drive continuous improvement initiatives by introducing new technologies and processes to enhance field service and boiler management offerings.
• Implement new methodologies to streamline operational tasks, ensuring both areas benefit from the latest innovations in diagnostics, remote monitoring, and system optimization.
• Collaborate with clients and internal teams to gather feedback, refine service offerings, and introduce enhancements to meet evolving client needs.

Financial and Performance Reporting

• Ensure the financial health of both field and boiler management services by tracking costs, revenue, and profitability across all service lines.
• Prepare and present combined financial and performance reports to senior management, identifying areas for cost optimization, revenue growth, and operational efficiency.
• Ensure monthly reports provided to clients include detailed insights into field services and boiler management performance, highlighting areas for improvement and cost savings.

Client-Focused Solutions and Expert Advisory

• Act as the lead advisor to clients on both field and boiler management solutions, offering expert recommendations on system optimization, maintenance planning, and emissions control.
• Ensure that clients are provided with expert opinions 24/7, with technical support available for troubleshooting, diagnostics, and performance analysis.
• Provide customized solutions tailored to client-specific operational challenges, helping them reduce downtime, optimize fuel usage, and stay compliant with emissions standards.

Sales and Marketing Collaboration

• Collaborate with the sales and marketing teams to develop strategies and promotional materials that highlight the value of the combined field and boiler management services.
• Participate in client presentations, explaining technical benefits, operational efficiency gains, and cost-saving opportunities available through the service.
• Build relationships with key industry stakeholders, attending conferences and industry events to promote the combined service offerings.