Field Technician (Printer and Copier Technician) – Port Elizabeth

SUMMARY:
Our client in the Telecommunications industry based in Port Elizabeth is currently looking to employ a Field Technician (Printer and Copier Technician). 

Responsible for installing, maintaining, troubleshooting, and repairing printers, copiers, and related office equipment. To maintain and ensure that the devices are functioning properly, provide technical support to customers end-users, and ensure optimal performance and customer satisfaction.

POSITION INFO:
Requirements:

• Requires 3-5 years plus hardware office automation repair and service experience.
• Requires medium level computer literacy.
• Requires basic software experience in device installations, printer driver installation and scanning setup.

• Install and configure printers, copiers, and other office equipment on customer networks and sites.
• Configure device rules, functionality and features according to customers requirements.
• Set up device network connectivity, drivers, and software to enable optimal device functionality.
• Conduct device testing to fault find and ensure devices are functioning optimally and correctly.

• Perform routine maintenance tasks on printers and copiers, such as servicing, cleaning, maintaining and replacing spare components on devices.
• Diagnose, troubleshoot and repairing hardware and software issues to identify the root cause of problems.
• Repair or replace faulty components, such as drums, fuser units or components, developer units, feed rollers, circuit boards and sensors.
• Diagnose and replace device electrical components such as circuit boards and sensors on device failure.
• Maintain and update device firmware for performance and security.

• Provide technical support in person, via phone, or remotely.
• Resolve customer issues with minimal downtime.
• Educate customers on device operation and maintenance.

• Test repaired or serviced devices to verify proper functionality before returning them to customers.
• Perform quality checks to ensure print and copy output meets established standards.
• Stay updated on industry trends, new technologies, and advancements in printer and copier systems.

• Maintain an inventory of spare parts, tools, and supplies needed for repairs and maintenance.
• Order replacement parts and supplies as necessary, ensuring timely availability.
• Keep detailed records of service requests, repairs performed, and customer interactions.