Financial Operations Payments Specialist

Recruiter:

Communicate Recruitment

Job Ref:

CTF020773/HAY

Date posted:

Thursday, April 10, 2025

Location:

Capetown, South Africa

Salary:

300 000 Annually

SUMMARY:
Are you meticulous, proactive, and passionate about financial operations? Do you thrive in a dynamic environment where your attention to detail and problem-solving skills can make a real impact? If so, I am looking for you!

POSITION INFO:

Review and authorise card transactions to detect and prevent fraud
Proactively monitor and investigate suspicious transaction activity
Manage disputes and chargebacks professionally and empathetically
Maintain internal fraud watchlists and track emerging fraud trends
Support clients through the chargeback process with clear, compassionate communication
Collaborate with internal teams to assess and improve fraud prevention strategies
Maintain accurate records and prepare detailed reports
Assist in collections processes and contribute to overall financial operations improvements

Skills & Experience:
4+ years' experience in financial operations within a payments environment
Proven experience with fraud detection, dispute resolution, and chargebacks (a plus!)
Excellent communication skills—verbal and written
Strong analytical skills and the ability to work independently or as part of a team
Proficiency in Google Sheets and/or Microsoft Excel
High levels of empathy and professionalism when handling sensitive client matters
A self-starter with great time management and a solutions-driven mindset

Qualification:
Matric
Additional qualifications a bonus

Contact HAYLEY MULDER on quoting the Ref: CTF020773.

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