First Line Support Technician

Recruiter:

People Dimension

Job Ref:

510848976

Date posted:

Friday, July 26, 2024

Location:

Pretoria, South Africa

SUMMARY:
-

POSITION INFO:

Job Description/Duties:

· Logging Support Calls on Manage Engine Service Desk (our ticketing system).

· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.

· Assisting Installers with Installations (Remote Support) if needed.

· Escalating Calls to Second Line Support or Vendor.

· Data Usage Reports.

· Following and Maintaining call logging procedures.

· Fault finding reports, incident reports etc.

· Adhering to our internal Support SLA.

Stay up to date with new solutions and products.

Competencies & skills:

Excellent verbal and written communication skills.
Excellent organizational and multitasking skills.
A positive attitude and strong work ethic.
Customer Service orientated.
Professional.
Willingness to expand his / her knowledge.
A team player with high level dedication.
Ability to work under strict deadlines.

Knowledge & Experience:

Proven work experience as a First Line Support Technician or Helpdesk Support Technician.
Minimum 2 year working experience in similar role.
Must have a knowledge of networking and wireless technologies.
Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
Certification in A+ N+ or relevant field (advantageous).

Minimum Requirements:

Matric
A tertiary qualification in A+ or N+ or relevant field.

Shortlisted applicants will be contacted within 2 weeks, if you do

not hear from us by then your application for this position was

unsuccessful, but you have been added to our database for future

vacancies.

Similar jobs you might be interested in:

First Line Support Technician
Location: Pretoria
Salary:
84 days ago

IT Technician
Location: Randburg
Salary: R15 000.00 per month
IT technician
3 days ago

Specialist: People & Culture Data & SAP Insights (Centurion)
Location: Centurion, Gauteng
Salary: Market Related
Exciting opportunity for a tech-savvy, multi-discipline HRIS specialist to join a South African bank as a Specialist: Data and SAP Insights!
4 days ago

HRIS Specialist (SAP HCM)
Location: Centurion
Salary:
8 days ago

Client Relations Specialist (Asset Mangement)
Location: Johannesburg
Salary: 350000 Annually
Highly successful, international investment management company seeks a dynamic Client Relations specialist with relevant experience in Investment management.
11 days ago

Procurement Manager
Location: Fourways
Salary: R40k - 45k per month
Oversee the group's raw materials procurement to ensure the stable acquisition of raw materials
22 days ago

Senior Business Analyst
Location: South Africa
Salary: market related Monthly
Role Purpose:The senior business analyst will work as part of the Business Analysis team, who are responsible for supporting the design and technical development of new customised solutions built using the company Platform. Critical to the success of successful candidates will be the ability to develop strong customer relationships to solicit and identify business requirements, address usability c...
25 days ago

Senior Operations Analyst
Location: Pretoria
Salary:
31 days ago

Procurement Manager
Location: Fourways
Salary: R40k - 45k per month
Oversee the group's raw materials procurement to ensure the stable acquisition of raw materials
40 days ago

HR Coordinator
Location: Johannesburg
Salary:
The HR Coordinator: Events - Communication - Wellness, and Health and Safety reports to the HR Manager, providing a high-level administrative and project support to HR, also working closely with Marketing Team for the Events and Communications function.The role requires a proactive, energetic and bubbly individual who can manage a wide range of administrative and HR Project sup...
1 day ago

First Line Support Technician

Similar jobs you might be interested in:

Jobseekers

Recruiter

General