Fleet Service Coordinator - Durban

• Matric; Grade 12
• Minimum Code EB driving license
• Two years’ experience in a service-related environment
• Supervisory or team leadership experience
• Administrative skills
• Fluent, well spoken English – client facing

Other:

• Computer literate
• Good communication skills
• Good Administrative skills
• Must have a sense of urgency
• Fair knowledge or understanding of prevailing technology
• Compliance with O.H.S.A.
• Adherence to local municipal by-laws
• I.S.O. 9001 requirements
• I.S.O 14001 requirements
• ISO 45001 requirements
• Induction training & Product training to be provided (exposure to I.S.O. 9001, I.S.O 14001, ISO 45001 advantageous)

Duties & Responsibilities:

• Daily control and follow up on all routine services to ensure services stays up to date.
• Plan routines accordingly when faced with holidays to ensure that all services stay up to date.
• Liaising with and or supplying services to clients to keep them informed of scheduled visits.
• Updating routing of clients when changes are required.
• Supervise and assisting with loading and offloading of vehicles as well as checking paperwork and stock to match and signing off on checks done.
• Managing of fuel cards, petrol slips on a weekly basis. All slips to be accounted for.
• Managing of weekly vehicle checklists
• Control & ensure devices are handled correctly, provide necessary training, services closed on the system and discrepancy reports are dealt with daily. Conduct debriefing daily.
• Responsible for the issue and return of the devices and vehicle keys/fuel cards daily from the service teams – teams to sign receipt and return.
• Assist with monthly stock takes.
• Attend and co-ordinate weekly training of service staff
• Liaising with customers telephonically to schedule installations.
• Booking services with clients and staff and ensuring bookings are honored.
• Dealing with customer complaints in a professional manner and resolving their issues within a reasonable time.
• Filing all documents daily physically and electronically.
• Assist with any further requests from management.
• Ensuring service targets are met, on time services, handheld usage, servicing in sequence and staff completes all services in full.
• Checking routes during the day to ensure they do not deviate from their route.
• Monthly stock checks for Deep clean and teams to ensure they have sufficient equipment to complete tasks.
• Ensure all staff have uniform and PPE to complete their tasks.
• Assist managers with fleet management, to ensure that vehicles are serviced in time with service intervals, that vehicles are roadworthy at all times, and that driver behavior is in line with applicable road traffic laws of the Republic of South Africa.

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