SUMMARY:
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POSITION INFO:
Job Title: Junior Manager
Job Summary:
The Retail Junior Manager assists in overseeing store operations, staff management, customer service, and inventory control. This position serves as a key support to the store manager, ensuring that all aspects of the store run smoothly and efficiently. The role is ideal for individuals looking to grow into a more senior management position within retail.
Key Responsibilities:
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Store Operations:
- Assist in the daily management of store operations, including opening and closing procedures.
- Ensure the store is clean, well-organized, and fully stocked with merchandise.
- Monitor sales floor activities to ensure compliance with company policies and procedures.
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Staff Supervision:
- Support the store manager in supervising and training store employees.
- Help manage staff schedules, ensuring adequate coverage during peak hours.
- Provide guidance and feedback to team members to improve performance and maintain high morale.
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Customer Service:
- Deliver exceptional customer service by addressing customer inquiries, concerns, and complaints.
- Ensure the sales team provides a positive shopping experience for all customers.
- Assist in resolving escalated customer issues, ensuring satisfaction.
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Inventory Management:
- Help monitor inventory levels and manage stock replenishment.
- Assist in conducting regular inventory audits to ensure accuracy.
- Work with the receiving team to ensure that new stock is processed and displayed promptly.
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Sales and Merchandising:
- Assist in implementing visual merchandising strategies to attract customers and increase sales.
- Monitor sales performance and contribute to achieving store sales targets.
- Participate in promotional activities and events to drive customer engagement and sales.
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Compliance and Safety:
- Ensure the store complies with all safety regulations and company policies.
- Assist in conducting regular safety inspections and addressing any potential hazards.
- Help maintain security standards to prevent loss and ensure a safe environment for customers and staff.
Qualifications:
- Education:
- High school diploma or equivalent; an associate’s or bachelor’s degree in business, retail management, or a related field is a plus.
- Experience:
- 1-2 years of experience in retail, customer service, or a related field.
- Previous experience in a supervisory role is preferred but not required.
- Skills:
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Good organizational and problem-solving skills.
- Basic proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
- Ability to work under pressure and handle multiple tasks in a fast-paced environment.
Working Conditions:
- Hours: Full-time position, requiring flexibility to work evenings, weekends, and holidays.
- Environment: Primarily works on the sales floor, with some time spent in the office for administrative tasks.
