Fluent German Speakers - Urgent

 

Recruiter:

SimGlobal Group (Pty) Ltd

Job Ref:

MGP01

Date posted:

Sunday, December 4, 2022

Location:

CapeTown, South Africa

Salary:

Basic salary plus benefits


SUMMARY:
German Language

JOB DESCRIPTION:

Fluent German Speakers

We are looking for all those looking for a job that exposes them to international standards in the workplace, a job that gives endless growth opportunities within South Africa and the world at large, great remuneration packages and options to travel the world.

Basic Qualifications:

  • Fluent German.
  • Matric or equivalent to an NQF 4 qualification
  • 1+ years of relevant customer service experience
  • Internet navigation and troubleshooting Skills
  • Proficiency in Microsoft Outlook and MS Office applications
  • Excellent communication skills (spoken and written)
  • Flexibility in work schedule 

 

Responsibilities:

  • Respond to customer queries via email, chat and telephonically.
  • Meets or exceeds the quality and productivity goals assigned by management
  • Demonstrates clear and polite written and oral communication
  • Maintains a positive and professional demeanour and portrays the company in a positive light
  • Shows an appropriate sense of urgency for reviews and email response times and service levels
  • Follows company policies and processes to process customer requests appropriately
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • Uses customer service tools to provide an accurate response and an exceptional customer experience
  • Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
  • Proactively communicates system and process issues, and customer feedback trends to management
  • Exceeds customer expectations by going above and beyond.
  • All other duties as assigned.

 

Remuneration:

  • R200 000 CTC per annum
  • quarterly and annual bonuses
  • Medical Aid 
  • Provident fund
  • Inhouse Health insurance  

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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