Fluent German Speakers permanent Work from Home

Your Role

• Work for a prestigious airline on various work Social media work streams
• Passenger assistance for airport travel-related queries in customer relations department in German & English languages
• Work on renowned airline reservations systems & handle social media written correspondence on various platforms daily.
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• Experience our multi-cultural work environment with colleagues from all over the world

Work type

1. Working hours:

a) Operational hours: 05h00am – 23h00*

b) 4 days a week at 10 hours shifts including rotational weekends

c) Perm contract at 40 hours per week

*Shifts may be subject to change depending on client requirements.

1. Training (Paid): 4-6 weeks (Remote/Virtual)
2. Assessments will take place during training with pass mark of 85% required
3. Probation period: 4 months
4. Salary: R16 666.67 to R25 000.00 per month plus benefits.
5. Start date: ASAP

Requirements:

1. Native level fluency in German language: Verbal & Written skills essential (Advanced/Fluency level)
2. Permanent residence permit, General Work visa and South African ID holders only
3. Flexibility to work required shifts (above). Weekends apply.
4. Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.
5. Excellent Computer literacy & technical skills.
6. Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous work experience on Social Media hub or digital environment is preferred.
7. Own internet line for Remote work
8. No criminal record. Will be required to complete biometrics at the company offices