JOB PROFILE
Your Role as a Greek CSSR
• Work for a prestigious airline brand on various workstreams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations
department in German & English languages
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence
& other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• Experience our multi-cultural work environment with colleagues from all over the world
Work type
1. Working hours:
a) Operational hours (Mon-Fri) 08h00 – 17h00 including weekends (08h00 – 17h00)
b) Rotational weekends and Shifts at 40 hours per week. EU daylight savings will apply.
*Shifts may be subject to change depending on client requirements.
2. Training
a) 2 weeks classroom/practical training
b) 2 weeks call centre integration
c) Assessments will take place during training with a pass mark of 85% required
3. Probation period: 4 months
4. Training & Probation at the company offices – Work from office
a) Remote/work from home consideration depends on individual performance at the
Company’s sole discretion.
5. Salary: R20000.00 per month
6.Retention bonus: R20 000 per annum (Paid after completion of 1 year service and annually thereafter on work anniversary)
7. Part-time employment may be considered up to a minimum of 20 hours per week
Requirements:
1. Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)
2. Permanent residence permit or South African ID holders only
3. Flexibility to work shifts as above. No weekends currently however this may be subject to change
4. Excellent customer service skills essential. Experience in call centre or travel & tourism industry
preferred.
5. Excellent Computer literacy & technical skills
6. Knowledge & experience on MS Office products & able to work on Windows-based operating
systems. Previous experience in travel reservations systems is beneficial.
7. Own transport
8. No criminal record. Will be required to complete biometrics at the company offices
