Your Role
• Work for a prestigious airline brand on various workstreams
• Assistance to passengers with pre & post flight departure travel-related queries in the customer relations department in Greek & English languages
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• Experience our multicultural work environment with colleagues from all over the world
Work type
- Working hours:
- Candidate must have fibre / stable ADSL internet connectivity and cover internet costs
- Full-time, Permanent contract: 40 hours per week; 8 hours per day (Part-time employment may be considered - minimum of 20 hours per week)
- Working hours: Mon-Fri 08h00 – 19h00 including weekends (09h00-17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements.
- Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom.
- Probation period: 4 months
- Salary: R240 000 CTC per annum / R20 000 CTC per month
Requirements:
• Native level fluency in the Greek language: Verbal & Written skills essential (Advanced/Fluency level)
• We are targeting candidates located in South Africa
• Permanent residence permit/ South African ID holders preferred.
• VISA candidates will be considered for foreigners residing in South Africa.
• Excellent Computer literacy & technical skills
• No criminal record.
