SUMMARY:
-
POSITION INFO:
Job Purpose:
Managing all aspects of the Forecourt and Forecourt Customer Attendants. Assistant to Manager. Second in-charge.
Responsible for providing excellent customer service and ensuring the safe and efficient operation of the station's
fuel pumps and forecourt. They must ensure the accuracy of fuel and product sales and maintain the cleanliness
of the fuel pumps and surrounding area. They must also be able to respond to customer enquiries and complaints
in a polite and professional manner. The successful candidate should have excellent communication skills, be able
to work in a fast-paced environment and possess a good level of physical fitness.
Key Tasks and Responsibilities:
Primary Responsibilities
• Comply with any requests from group management and assist in whatever way possible
with tasks outside of the ordinary day to day roles and responsibilities as reasonably
requested
• Consistently maintain order and ensure smooth operations at the forecourt and service
areas
• Ensure all Forecourt Customer Attendants (FCA)
o have received proper training
o are well-groomed and presentable
o perform standard script to each customer
o are practising upselling techniqueso informing clients of promotions both on the forecourt and in the C-Store
o understand and are encouraging customers to sign up for Infinity Rewards
o apply the top service standards in all operations
• Ensure proper merchandising of products on the forecourt especially on the lubricant racks
• Work with the General Manager to assign daily/shift-based duties to FCA’s
• Willingly fill in for FCA’s in the event of No Shows, Short Staff and Busy Periods
• Ensure that customers are served efficiently, and their requests attended to politely
• Maintain a clean working environment, adhering to housekeeping and health and safety
standards
• Address cases of staff disobedience or customer complaints initially, and report them to the
manager and management group
• Represent the management when dealing with credit customers
• Confirming Local Purchase Order (LPO) details before commencing of fuelling
• Verify that invoice and credit card amounts match the pump readings and invoice
accordingly
• Train new employees forecourt duties and responsibilities (On-the-Job Training - OTJT) in
line with our standards and assist in staff appraisals and evaluations
• Represent, Suggest and Recommend improvements for Forecourt Customer Attendant
related matters
• Oversee all aspects of the forecourt
• Perform cash-ups, shift change overs, daily tank dipping and wet stock management.
• Oversee ordering, receiving, processing of fuel stock under supervision and approvals from General Manager
• Manage Forecourt Customer Attendants, including arranging shifts and maintaining discipline
• Ensure all forecourt equipment is properly maintained
• Professional handling of all customer queries or complaints
• Relaying of wet stock readings to management
• Alert Management to stock shrinkage immediately
• Cost control and administrative duties
• Advancing service excellence of Forecourt Customer Attendants and forecourt operations
QUALIFICATIONS
• Matric
• Valid driver’s license
EXPERIENCE:
• 3 to 4 years working at a fuel station will be an advantage
• 2 years working as a supervisor at a fuel station will be a greater advantage
KNOWLEDGE AND SKILLS:
• Computer literacy is essential
• Knowledge of fuel will be an advantage
• Experience with speed points and arch software will be an advantage.
ATTRIBUTES:
• Honest, loyal, reliable, and trustworthy.
• A ‘Can-do’ attitude.
• A problem solver
• Team player.
• Self-motivated.
• Operationally a hands-on person.
• Ability to work under pressure and deliver accurate work within a deadline driven
environment.
• Ability to multitask.
• Be independent and pro-active.
• Time management skills.
• Possess excellent communication and interpersonal skills.
• Ability to work with individuals at all levels of the organisation.
• Ability to take the initiative.
• Be able to take responsibility.
• Positive mindset.
