SUMMARY:
An experienced Rental industry (Forklift, Material Handling and/or working at height equipment or similar) SALES & AFTERSALES SPECIALIST is required for permanent employment based in Durban.
POSITION INFO:
NEW EMPLOYMENT AVAILABLE
Title: Sales & Aftersales Specialist
Area: Durban
Industry: Industrial Hire (Forklift, Material Handling and/or working at height equipment)
Ref No.: TRG 2164
Salary: (Market related basic + Pension + Travel / Vehicle Allowance + Cell Allowance) = TCTC avail/neg
Start Date: Immediate / Negotiable
An experienced Rental industry (Forklift, Material Handling and/or working at height equipment or similar) SALES & AFTERSALES SPECIALIST is required for permanent employment based in Durban.
- To maximize sales to meet monthly sales and after sales targets within an agreed region, and to build solid customer relationships to ensure the Company meets its targets.
- To identify, develop and grow market share and market segments within the agreed region.
DUTIES & RESPONSIBILITIES:
Maximise sales in the agreed region
- Achieve/exceed monthly sales targets which will be evaluated monthly
- Achieve daily call ratio quota & call cycles as per the Company standards
- Call on customers in a corporate/office environment when necessary
- Educate customers on the benefits of using products and services
- Call on customers on sites when necessary and perform audits on machines as well as site inspections
- Build and maintain strong relationships with customers
- Do demonstrations of machines on site for customers to promote the products and services and achieve the minimum quantity of demo’s per week as per the Company standards
- Do presentations to customers on our products and services when necessary
- Ensure a consistent strong sales pipeline
- Ensure excellent planning of territory management
- Ensure time planning and management is maximised
- Ensure that monthly, quarterly and Annual forecasting is done
- Attend weekly sales meetings
- Ensure the decision makers and influencers in the decision-making process are identified and called on regularly
- Call on customers that purchase from competitors
- Report on lost orders weekly at sales meetings
- Maximise every opportunity with every customer interaction i.e. promote products and services
- Understand the products and applications
- Understand the customers’ needs and sell the correct application to suit those needs
- Manage key accounts where allocated
- Open new accounts monthly
- Ensure good consistent communication with the Regional Sales Manager’s and Operations management
- Complete accurate and honest deal sheets when concluding sales
- Work closely with rental team respecting existing rental clients.
- Refer rental opportunities to rental sales team
Develop & grow market share and identify new market segments
- Target customers within a market segment we already sell to, to ensure we maximize growth in that sector in that area
- Identify new market segments in the agreed area and sell the products and services to those potential customers
Sales Administration
- Follow up on all enquiries within 12 hours to ensure no opportunities are lost
- Complete weekly planners to ensure excellent time and territory management
- Complete site and company management forms
- Do quotations for customers
- Calculate pricing accurately within provided pricing framework
- Prepare monthly commission claims accurately for approval by Sales Manager.
- Follow up on customer queries and orders
- Ensure any customer administrative requirements are completed on site as and when necessary
- Assist the hire desk in obtaining paperwork from customers, i.e. credit applications and orders
- Assist Credit Control in collection of outstanding monies.
Customer Relationship Management
- Ensure the CRM system is updated on a weekly basis with all the enquiries and information on customers, as well as information on competitors pricing and activities
General
- Ensure that a professional image is always projected, i.e. grooming and company vehicle
- Ensure that the quality of service that the company provides and the satisfaction of its customers, are treated with the utmost importance.
- Promote the company and do everything possible to enhance its image and the product brands it represents.
- To ensure that all duties are carried out safely and in accordance with all company and legal requirements
- To work in harmony with other employees in the Company
- To ensure that confidentiality in all company matters are maintained.
- To produce other information as required and to carry out other duties either directly or indirectly as requested by your manager from time to time.
- Compliance to standard operation guidelines of the company.
EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:
- IMM or Sales related qualification or similar
- Grade 12 (Matric)
- 5 Years equipment Sales and After Sales experience.
- Proven track record of increasing revenue and growing market share
- Working in a CRM environment an advantage
KNOWLEDGE
- Equipment Industry knowledge an advantage
- Proposal generation and presentation
- Pricing strategy and control
- Customer service
- Proposal writing
- Sales and marketing
- Rental industry
- Knowledge of work at height machinery and equipment
- Microsoft Office
- CRM systems
SKILLS
- Sales and Marketing skills
- Excellent communication skills
- Negotiating and influencing skills
- Persuasion skills
- Presentation skills
- Relationship Management skills
- Commercial skills
- Analytical skills
- Networking skills
- Sound judgement and decision-making skills
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#Durban
#KwaZuluNatal
#Ethekwini
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#AftersalesSpecialist
#RentalHire
#Forklift
#MaterialHandling
APPLICATION INSTRUCTIONS
- We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
- Interested applications are requested to submit their updated CV’s (in Word.doc format) via email to therecruitmentguy @ outlook .com using Ref # 2164
- Attach any relevant documentation that will support & enhance your application
- (All) Tertiary and Secondary qualifications
- (Any) Relevant Professional Memberships / Partnerships
- (Any) Trade, Training and/or In-House certificates etc
- (Any) Relevant operating and/or vehicle / hardware / equipment licenses,
- (All) Previous employment references and their contactable details.
- Correspondence is reserved for the shortlisted candidates who meet the minimum requirements.
- Should you not heard from us within 3 weeks of your application, please consider your application to be unsuccessful.
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