Franchise Manager

SUMMARY:
Manage Franchise stores within the Gauteng region for this dynamic, driven automotive organisation based in the East of Johannesburg

POSITION INFO:
Franchise Manager 

• Franchise Portal
  • Maintaining the correct information on the portal.
  • Ensuring users are updated and loaded with the correct details.
  • Loading communications where necessary (open areas, value adds, supplier comms)
• Franchise Agreements and SLAs
• Collected, vetted, and completed renewals and new franchise agreements.
• Ensuring Service Provider SLAs are in order and received.
• New Franchise Applications
• Processing new, existing (branches) and relocation applications for stores.
• Ensuring applications completed correctly with necessary documentation.
• Communicating with the Accounts division and relevant KAMs/PIA branch regarding the application.
• Possible/Open Areas
• Maintaining the list of open areas with the National Franchise Manager and communicating this bi-weekly to the franchise base.
• New, Relocating and De-franchised Stores
• Following the process for setting up new and relocating stores, on occasion vetting the artists impressions and brand details with the National Franchise Manager.
• Following the process for disenfranchised stores ensuring the correct cancellation process
• KAMs and Franchise
• Maintaining Communications between KAMs and franchise office and relaying the correct information and keeping the relationship ongoing working together on franchise related queries for the franchise base.
• Communications
• Letters to franchisees on brand related issues as per National Franchise Manager.
• Relaying brand related and franchise information on  Owner’s WhatsApp group (policies, upcoming events).
• Maintaining communication with Ad hoc related vendors together with National Franchise Manager (fernridge/galaxy; Mystery Shopper).
• Brochures, Marketing and Events
• Processing the memos for supplier billing related to participation in brochures and getting approval from National Franchise Manager.
• Processing and logging any franchise related marketing claims and advertising.
• Liasing with suppliers and interdivisional departments on national campaigns and running with the campaign and related elements.
• Assisting National Franchise Manager with events and meetings for the brand.
• Franchise Policies and Procedures
• Maintaining franchise policies with and as per the National Franchise Manager.