Fraud Manager

SUMMARY:
Guarding Your Trust and Protecting Our Future.

POSITION INFO:
Are you a seasoned fraud prevention expert with a passion for safeguarding businesses from financial crimes? We are seeking a Fraud Manager to join our team at one of the nation’s leading banks. In this role, you will play a pivotal part in protecting our customers and the bank from fraud risks, using your expertise to prevent, detect, and manage fraud incidents across multiple channels.

Key Responsibilities:

• Fraud Prevention & Detection: Develop, implement, and manage strategies to prevent and detect fraud across various banking products and channels (including online, mobile, card, and lending).
• Investigation Management: Lead in-depth investigations into potential fraud cases, liaising with internal teams, law enforcement, and external agencies to resolve cases quickly and effectively.
• Risk Assessment: Conduct ongoing risk assessments and analysis to identify potential fraud risks, vulnerabilities, and emerging trends, taking appropriate action to mitigate these risks.
• Team Leadership: Manage and mentor a team of fraud analysts and investigators, providing guidance and ensuring best practices are followed in fraud prevention and investigation.
• Policy & Compliance: Ensure the bank adheres to all internal policies, regulatory requirements, and industry standards related to fraud risk. Regularly review and update fraud policies and procedures to stay ahead of changing fraud tactics.
• Stakeholder Collaboration: Work closely with various internal departments (risk, compliance, operations, etc.) to ensure fraud risk is managed holistically across the organization. Partner with external vendors to enhance fraud detection tools and technologies.
• Reporting & Analysis: Prepare regular reports and analysis for senior management on fraud incidents, trends, and the effectiveness of fraud prevention strategies. Make recommendations for process improvements.
• Customer Support: Collaborate with customer service teams to ensure swift resolution of fraud-related customer inquiries and complaints, while maintaining a strong focus on client experience and trust.
• Technology & Tools: Stay up to date on the latest fraud detection technologies, tools, and methodologies, and lead efforts to implement new solutions that improve the bank’s fraud prevention capabilities.
• Training & Education: Deliver training programs and awareness initiatives to internal staff, equipping them with the knowledge and tools to identify and prevent fraud.

• Proven experience in fraud risk management within the financial services industry, ideally within a large bank or financial institution.
• Strong understanding of fraud schemes, fraud prevention techniques, and the regulatory environment surrounding fraud.
• Experience leading investigations and managing fraud detection systems.
• Ability to analyze complex data to identify patterns, trends, and risks.
• Excellent communication and leadership skills, with the ability to work effectively across teams and manage stakeholders.
• Familiarity with fraud detection technologies and software.
• Strong analytical and problem-solving abilities, with a proactive approach to fraud risk management.